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Forum Discussion
Solved
Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
So I contaced Ring Support and this is what they tell me. Is there any possibility of having an advanced feature where you can have unique SSID's? I know this sort of defeats the purpose of making it easy to use, but would solve some problems with devices that don't work well with multiple AP's and the same SSID.
Hello,
I apologize for the inconvenience this is causing you.
The reason the setup will not complete is the netgear orbi is a mesh network.
We are not compatible with mesh networks. In order to resolve this you would need to have one of the access points nearest the ring have a unique SSID.
Thank you for contacting Ring and have a wonderful day.
Best,
Ring Community Support
if you have another wireless router sitting around, set it up as an Access Point, (ethernet cable connect to Orbi) and create a nique SSID for the door bell. Ensure close enough proximity for door bell connectivity.
EDIT: I guess I just reiterated what your vendor support said..