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Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
I am using the Orbi system and I have 1 Ring Doorbell Pro, 1 Ring Original Doorbell and 2 Ring Stick up Cams. All seem to work fine for me.
Thanks for the info.
Did you have to change your SSID at all? I had two different ones with my Netgear Nighhawk X6, and had to go to a different one with the Orbi.
I am going to try hooking it up with the old router using the new SSID/password and see if I switch the Orbi back on it will work. Ring seems to be quite the buggy product.
Just to share my experience: I spent hours trying to connect Ring. Then I went to wireless settings in advanced setup of Orbi and disabled the beamforming. Ring connected right away. I enabled the beamforming back and so far for the second day the doorbell is staying connected.
Actually I had the same issue with Arlo Q camera and the above trick helped to connect it as well. I guess all devices that use 2.4 channel to connect cannot find it whem beamforming is enabled. Once they are connected, they are staying on it.
Same experience for me. I removed my previous router and setup Orbi with the same SSD and passphrase. All of my wireless connections came back up.
GeekGear wrote:Same experience for me. I removed my previous router and setup Orbi with the same SSD and passphrase. All of my wireless connections came back up.
so that suggest even the ppl from ring boor bell dont know why the orbi is causing the issue , im guessing it has to do with the mac address handling of the orbi sat and how the door bell communicates as if you have the door bell connected to the router and not sat it works , perhaps the sat is striping the doorbell mac address with its own like normal repeaters do ? just a guess
Your setup maybe good and you don't realize it. If you are testing by going to Live view that is a false test. I discovered once I created motion at the camera the Live view started to work. It appears as if the Ring cameras do connect but for some reason the Live view thinks the WIFI is not yet connected. Once motion is created the Live View must get some kind of refresh.
