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Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
Thanks for the info.
Did you have to change your SSID at all? I had two different ones with my Netgear Nighhawk X6, and had to go to a different one with the Orbi.
I am going to try hooking it up with the old router using the new SSID/password and see if I switch the Orbi back on it will work. Ring seems to be quite the buggy product.
Just to share my experience: I spent hours trying to connect Ring. Then I went to wireless settings in advanced setup of Orbi and disabled the beamforming. Ring connected right away. I enabled the beamforming back and so far for the second day the doorbell is staying connected.
Actually I had the same issue with Arlo Q camera and the above trick helped to connect it as well. I guess all devices that use 2.4 channel to connect cannot find it whem beamforming is enabled. Once they are connected, they are staying on it.
Thanks for the tip.
I will give it a shot and let everyone know if it works.
Well I just tired turning off the implicit beamforming and it made no difference. I saw that the Ring was getting an IP address in the router table.
For fun turned off the Orbi, fired the X6 back up with the old settings and tired connecting it that way. Again, it would get an IP address but fail to "connect to the Internet".
Either it is faulty or my account is messed up. I sent them another support e-mail to see if they can check it. Hopefully they will have an idea of what to do or it is going back to Costco.. LOL.
I am curious is this below the Beamforming option you are talking about that you turned off??? Mine has always been off....strange.
Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices
