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Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
I am using the Orbi system and I have 1 Ring Doorbell Pro, 1 Ring Original Doorbell and 2 Ring Stick up Cams. All seem to work fine for me.
Same experience for me. I removed my previous router and setup Orbi with the same SSD and passphrase. All of my wireless connections came back up.
GeekGear wrote:Same experience for me. I removed my previous router and setup Orbi with the same SSD and passphrase. All of my wireless connections came back up.
so that suggest even the ppl from ring boor bell dont know why the orbi is causing the issue , im guessing it has to do with the mac address handling of the orbi sat and how the door bell communicates as if you have the door bell connected to the router and not sat it works , perhaps the sat is striping the doorbell mac address with its own like normal repeaters do ? just a guess
Your setup maybe good and you don't realize it. If you are testing by going to Live view that is a false test. I discovered once I created motion at the camera the Live view started to work. It appears as if the Ring cameras do connect but for some reason the Live view thinks the WIFI is not yet connected. Once motion is created the Live View must get some kind of refresh.
I just completed my new Orbi router and Satellite install. I used the exact same SSID and Passcode for the router I replaced (Asus RT-AC5300) and had NO problems with my Ring Door Bell Pro. The only hiccup I had was having to ask Alexa to rediscover my Phillips Hue devices. I have around 40 devices connected with no problems. Orbi is outperforming the router I replaced!
