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Forum Discussion
Endorphine71
Sep 26, 2016Apprentice
Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Jul 08, 2017Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
alanfca
Oct 05, 2016Guide
I have Ring Doorbell Pro and connected just fine to Orbi. No issues.
- peteytestingOct 05, 2016Hero
alanfca wrote:I have Ring Doorbell Pro and connected just fine to Orbi. No issues.
and again is it connected to the router or sat ?
- seanskiOct 12, 2016Initiate
Any updates on this? I just got a Ring doorbell and am having the exact same issues. I've tried disabling beamforming, disconnected the Orbi satellite, etc, but no dice.
- schpeenOct 12, 2016Tutor
Not sure why you are all having problems. I have 1 Ring Doorbell original, 1 Ring Doorbell Pro, 2 Ring Stick up Cams, and 2 Ring Chimes....all of them work on the Orbi, and all connected just fine.