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Solved
Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
Make sure you have at least 16V at the ring doorbell connection. If the voltage is ok try a hard reset (disconnect power to ring for a few minutes then reconnect power) then try the setup again.
jjon90 that sorted it out for me, thanks! After plugging it back in I noticed it was down to 50% battery (despite being full a day earlier). I let it charge to full and gave it another shot. The setup said it failed, but the device appeared in the app regardless. That said it didn't actually respond to any rings or motion. I repeated the setup another 2-3 times with it failing at various points with similar results, before it finally succeeded and things are GTG.
I since reenabled the two settings I disabled and it's having no issues.