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Forum Discussion
Solved
Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
Thanks very much Liteczar - that solves my problem with both the Ring Chime and Ring Chime Pro, as well as my Evernote Scansnap Scanner which wouldn't work wirelessly for the same reason.
Glad to hear you got your issue fixed.
Back when I had my Orbi, even changing the channels did nothing. Of course the Ring didn't have any way to change the channel or do any basic troubleshooting at the time. They have since fixed this, probably somewhat due to my complaints on how bad the wifi setup was. There wasn't a manual way to change anything, you had to remove the Ring from your account and it back again to go through the setup process. Then on top of that, they double charged me for the $30 year cloud storage. It was a mess.
I returned the Orbi within 30 days and got an Amplifi HD, which has worked flawlessly since I have had it. Only difficult thing is upgrading the firmware, which takes around 3 mins, with the push of a button on the router or app. I know the speed on the Orbi is faster, just with device compatiblity and support with Netgear was better.
Who knows, maybe the Orbi2 will have all the bugs worked out.
