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Orbi WiFi 7 RBE973

Router offline

Have Orbi RBR20. It shows that the router is offline. I have 2 satellites that show they are connected. My WiFi works for most apps, but will not stream amazon video. I have rebooted, reset, called my internet provider( a local company- fiber). All to no avail. A picture of my network is attached. Please don’t get too technical....limited knowledge in this area. Any idea what else I can try?

Message 1 of 4

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

There are some known problems with the Orbi app.
Good Luck.

Message 2 of 4

I have the same problem router off, satellites green.
What did you do to fix ?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router

Message 3 of 4

IF this is with the Orbi app,

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

There are some known problems with the Orbi app.
Good Luck.

@dloo2002 wrote:
I have the same problem router off, satellites green.
What did you do to fix ?

Message 4 of 4

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