Router offline

[Jershar]

Have Orbi RBR20. It shows that the router is offline. I have 2 satellites that show they are connected. My WiFi works for most apps, but will not stream amazon video. I have rebooted, reset, called my internet provider( a local company- fiber). All to no avail. A picture of my network is attached. Please don’t get too technical....limited knowledge in this area. Any idea what else I can try?

[FURRYe38]

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

There are some known problems with the Orbi app.
Good Luck.

[dloo2002]

I have the same problem router off, satellites green.
What did you do to fix ?

[FURRYe38]

IF this is with the Orbi app, 

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

There are some known problems with the Orbi app.
Good Luck.

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@dloo2002 wrote:
I have the same problem router off, satellites green.
What did you do to fix ?

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