Satellite connection status

[msfox99]

Hi.  I have had the RBK50 for a while, and also have a 2nd satellite.  (RBS40)  Recently, around the time I updated to the latest firmware, neither the web admin page, nor the Android app, show the satellites as being connects.  That is, it says, 0 satellites.  But when I power down and up a satellite, it shows the blue light when done starting up, indcating a good backhaul connection.  And the devices near the satellites seem to have a very strong signal.  The satellites used to show as being active always.  I have gone through the sync process.

The current firmware on the base router is V2.5.0.38.

Any ideas!  Thanks.

[FURRYe38 · Accepted solution]

Try a Generate backhaul password for the RBS under Advanced/Advanced settings/Wireless settings. See if this helps. If not, A reset will be needed on the RBR and RBS setup from scratch. 

[FURRYe38]

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

Did you power OFF the RBR and RBS as well? 

Has a factory reset and setup from scratch been performed since last FW update?

[msfox99]

They are around 30-40 feet.  Everything has worked fine for the last year plus.  I did power cycle everything.

I haven't done a factory reset yet, and would prefer to avoid that for now.

[FURRYe38 · Accepted solution]

Try a Generate backhaul password for the RBS under Advanced/Advanced settings/Wireless settings. See if this helps. If not, A reset will be needed on the RBR and RBS setup from scratch. 

[msfox99]

I think I will  go ahead and do a factory reset tomorrow.  I assume that I only need to reset the router,   not the satellites?

Thanks for your help.

[FURRYe38]

Ok.

[Retired_Member]

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@msfox99 wrote:

Hi.  I have had the RBK50 for a while, and also have a 2nd satellite.  (RBS40)  Recently, around the time I updated to the latest firmware, neither the web admin page, nor the Android app, show the satellites as being connects.  That is, it says, 0 satellites.  But when I power down and up a satellite, it shows the blue light when done starting up, indcating a good backhaul connection.  And the devices near the satellites seem to have a very strong signal.  The satellites used to show as being active always.  I have gone through the sync process.

The current firmware on the base router is V2.5.0.38.

There's your problem:   V2.5.0.38.

How did you come upon this?

Any ideas!  Thanks.

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[msfox99]

That is the current latest version.    I clicked Update Firmware on the web interface, and it did the update.  What are you saying VAJim?

[Retired_Member]

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@msfox99 wrote:

That is the current latest version.    I clicked Update Firmware on the web interface, and it did the update.  What are you saying VAJim?

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IF your system was working fine before the update....why update?

[FURRYe38]

Let us know if a factory reset and setup from scratch helps your system. I manually loaded v38 FW and factory reset and setup from scratch. No issues with satellite connections, wired or wireless. 

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@msfox99 wrote:

I think I will  go ahead and do a factory reset tomorrow.  I assume that I only need to reset the router,   not the satellites?

Thanks for your help.

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[msfox99]

Yes, after I did a factory reset and re-set up the router, everything seems to working fine.  Both satellites are now listed as well as all other attached devices.

Thanks again for your help.

[FURRYe38]

Good to hear. Glad it's working. Please mark your thread as solved so others will know. 

Enjoy.