What I have observed is that the router still has internet and if I move to a room where router is the closest one, I get internet, but the room with Satelite does not have Internet. Restarting router is the only way to bring internet back. This happens once every 3-4 days, and I am thinking of returning Orbi and get the Google one. Has anyone faced this ? Does changing wifi channels help ? I have Orbi and 2 Satelites. Firmware - V2.1.4.16 Number of devices - 15 Guest Network - Yes Internet Provider - Comcast Xfinity This issue affects both main network and guest network.

What is the Mfr and model# of the ISP modem the NG router is connected too? Set up an IP addresss reservation for the satellites ON the router. What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try disabling the following and see:MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s).

Modem - Arris Surfboard S86190 My home is about 1600 sqft 2.4 Ghz Channel is in Auto 5Ghz Channel uses 48 In addition to my Wifi Network I see 10 other Wifi networks. > Set up an IP addresss reservation for the satellites ON the router. Done. WIll monitor how this goes. > Fast Roaming Already disabled > Daisy Chaining Disabled Will see how it goes. > MIMO Already Disabled > IPV6 Already Disabled

What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. Try setting manual channel 1, 6 or 11 on 2.4Ghz Also be aware of your SB6190 modem: http://www.badmodems.com/

If it was the modem then internet would have stopped working. I still have internet when I move close to room with the main router. Distance is about 40ft from Router to Satellite. Where does it same Oribi cannot handle more than 30 ft distance? If that's the case I would just get rid of Orbi and move to Google WiFi. This is still within my return Window.

As a test try moving the satellite closer, say 5-10 feet and see. Yes 40 feet is in the realm of working. Mine does. However building materials and external interferences maybe a factor. Also the satellite could just be going bad. Has happend. Try setting manual channel 1, 6 or 11 on 2.4Ghz...

Satellite looses connection and has to restart router to fix

13 Replies

FURRYe38
Guru
Oct 03, 2018
What is the Mfr and model# of the ISP modem the NG router is connected too?
Set up an IP addresss reservation for the satellites ON the router.

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s).
- jithin
  Tutor
  Oct 04, 2018
  Modem - Arris Surfboard S86190
  
  My home is about 1600 sqft
  
  2.4 Ghz Channel is in Auto
  
  5Ghz Channel uses 48
  
  In addition to my Wifi Network I see 10 other Wifi networks.
  
  > Set up an IP addresss reservation for the satellites ON the router.
  
  Done. WIll monitor how this goes.
  
  > Fast Roaming
  
  Already disabled
  
  > Daisy Chaining
  
  Disabled Will see how it goes.
  
  > MIMO
  
  Already Disabled
  
  > IPV6
  
  Already Disabled
  - FURRYe38
    Guru
    Oct 04, 2018
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
    
    Try setting manual channel 1, 6 or 11 on 2.4Ghz
    
    Also be aware of your SB6190 modem:
    
    http://www.badmodems.com/
FURRYe38
Guru
Oct 08, 2018
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. Hoping NG support can have a look at this. So try this out as well.

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Satellite looses connection and has to restart router to fix