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Forum Discussion

kevincc's avatar
kevincc
Guide
Nov 14, 2020

Slow ethernet and wifi satellite speeds

My devices that use an RBS20 satellite are very slow.  The speeds are roughly 30-50mbps. Doesn't matter if it is a wifi connection to the satellite or a wired ethernet connection to the satellite.  T...
kevincc's avatar
kevincc
Guide
Dec 30, 2020

Sounds good. Thanks for your help.

FURRYe38's avatar
FURRYe38
Guru
Dec 30, 2020

Ok, after FINALLY getting my RBS20 to connect to the CBR40, Having my RBK50 online doesn't help so RBS kept getting confused. :smileyfrustrated:

 

So seems to be a speed problem for sure with a wired PC connected behind the RBS20 thats connected to the CBR40:

I did a wire test thru the CBR to be sure wired is ok:

 

Connection rate is good and seems to be working:

 

CBR40 is in a faux AP mode since I don't have it connected to my ISP cable line. DHCP server disabled and the CBR40 LAN port connected to my RBK50 network. 

Beamforming, MIMO, FR and WMM are enabled on the CBR. Manual Channel 11 and 48 as my RBK50 is on 1 and 36. I even turned down the power output of the RBR50 to lesson the interference. 

 

I would make contact with NG support and open a support ticket. This needs to be looked at.

Blanca_O 

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 26, 2022

    Did you downgrade the CBR FW or the RBS FW?

    chill_114 wrote:

    Blanca_O can you please help me out with this issue as well, I am running the CBR40 and three RBS20's. The issue lays at the satelites being very slow like 20-30 mbs on the current firware, when I down grade to 2.1.4.x it runs much better

     

  • chill_114's avatar
    chill_114
    Initiate
    Jan 25, 2022

    Blanca_O can you please help me out with this issue as well, I am running the CBR40 and three RBS20's. The issue lays at the satelites being very slow like 20-30 mbs on the current firware, when I down grade to 2.1.4.x it runs much better

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 25, 2021

    Let us know how it goes...

  • buckleyphoto's avatar
    buckleyphoto
    Aspirant
    Oct 25, 2021

    Thankyou!

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 24, 2021

     

    Install first version of the RBS FW on the RBS first:

    https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite

     

    Then do same thing to the CBR40:

    https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com

    buckleyphoto wrote:

    Hi,

       I also just ordered a used RBS20 satellight. Not that tech savy... Could you please list the steps I could take to roll back the firmware to get back those speeds?

     

    FURRYe38 

     

  • buckleyphoto's avatar
    buckleyphoto
    Aspirant
    Oct 23, 2021

    Hi,

       I also just ordered a used RBS20 satellight. Not that tech savy... Could you please list the steps I could take to roll back the firmware to get back those speeds?

     

    FURRYe38 

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 02, 2021

    FYI, I was curious where the problem appeared. Seems to be on 2.2.1.210 as I reverted my CBR40 an RBS20 back to v210 today. Factory reset both CBR and RBS. Still same 50Mbps on the down with a wired PC connected to the back of the RBS20. 

     

    I reverted back to v2.1.4.6 on the CBR40 and v2.1.4.16 on the RBS20. Powered OFF both units for 30 seconds then back ON. 

    Look what the results were:

     

    Seems that something broke in FW after v2.1.4.x

    kevincc

    Blanca_O 

    ChristineT 

  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 22, 2021

    Has anyone attempted to revert back to older FW on the CBR or RBS or both to see if the speed performance returns? 

  • kevincc's avatar
    kevincc
    Guide
    Apr 18, 2021

    Nope

  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 18, 2021

    You'll need to contact NG support or the forum moderator about this:

    Blanca_O 

    RougeKat wrote:
    Has this been resolved? I have the same issue and I've done EVERYTHING I can find on the forum with no luck.

     

  • RougeKat's avatar
    RougeKat
    Aspirant
    Apr 18, 2021
    Has this been resolved? I have the same issue and I've done EVERYTHING I can find on the forum with no luck.
  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 17, 2021

    Hi kevincc and renanmarques

     

    I have sent you a message. Please check your inbox.
     

    Regards,
    Blanca
    Community Team

     

  • kevincc's avatar
    kevincc
    Guide
    Mar 12, 2021

    Ha!  I'm in the same boat.  Still using the Orbi Modem/Router.  Very frustrating.

  • renanmarques's avatar
    renanmarques
    Tutor
    Mar 12, 2021

    I have just resurfaced my old Linksys Velop, and it works like a charm. Will probably give up on Netgear as well, except I actually bought the Modem/Router combo, so, 400usd for a modem, to connect my Linksys Velop to... doesn't get any more frustrating than this.

  • kevincc's avatar
    kevincc
    Guide
    Mar 12, 2021

    Nope.  I gave up on Netgear.  Switched to TP-Link Deco and it is way better.

  • renanmarques's avatar
    renanmarques
    Tutor
    Mar 11, 2021

    Any luck with this case? I'm having the exact same issue.

  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 30, 2020

    Try a forum moderator as well...

  • kevincc's avatar
    kevincc
    Guide
    Dec 30, 2020

    Thanks for the follow up and for confirming the issue.  Looks like they only have paid support.  I'll try to give them a call.