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Orbi WiFi 7 RBE973
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Solid magenta LED

LinLinJo
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‎2019-05-09 08:00 AM
‎2019-05-09 08:00 AM

Solid magenta LED

First, my 90-day support doesn’t expire until the end of next month. Why can’t I contact Netgear directly??

 

Second, I am trying to determine if my Orbi router was ruined when lightning struck a power pole near my house. I have a solid magenta LED. I have confirmed the modem is working properly. I have restarted both the modem and the Orbi several times. What next?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
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FURRYe38
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Guru
‎2019-05-09 08:01 AM
‎2019-05-09 08:01 AM

Re: Solid magenta LED

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

You can open a support ticket here:

https://www.netgear.com/mynetgear/registration/login.aspx

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