Still no help from L2

[CrappyRouters]

Orbi 750 continued disconnection issues and no contact from L2 support after being told 4 times they will call me back.

Scam?

45072377

[FURRYe38]

What model Orbi do you have? ORbi 750 or SRK60? These are two different models. 

[CrappyRouters]

RBS750 according to the box. 

[FURRYe38]

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Thank you.

[CrappyRouters]

Thanks for the help. 

Do you know how to get L2 support to contact me? They told me to collect Debug logs and now aren't calling me back. THey have promised 4 times to call me back

[CrimpOn]

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@CrappyRouters wrote:

Orbi 750 continued disconnection issues and no contact from L2 support after being told 4 times they will call me back.

Scam?

---

There have been posts from users who searched for "Netgear Support" and wound up on 3rd party tech sites.  Since you spoke with someone, do you have the telephone number that you called and perhaps a case number?  If so, I would send a private message to one of the forum moderators by clicking on their screen name (they have a 'capital N' after their name where the rest of us have a cute symbol).

[FURRYe38]

Do you have a support ticket open still, if you do, keep poking them there. They should contact you. 

There are known issues with v4 FW on Orbi AX systems. You might find some help and suggestions while you wait on NG support.

You can send a PM to a forum moderator as well to check this ticket.

@DarrenM 

[CrappyRouters]

Thanks very much!! Yes, it is the tech number published on the site - paid version - and I have a case. I will contact the moderator. Thanks!!

[FURRYe38]

👍

[CrappyRouters]

Still no reply. Have called twice since this message. Once yesterday and once today. Lots of Promises. 

I AM CONNECTING TO THE INTERNET WITH MY PHONE IN MY HOME BECASUE THE ROUTERS ARE NOT WORKING. 

I HATE NETGEAR

[FURRYe38]

Maybe a forum moderator can help out:

@olympos1625 

@DarrenM