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I have a working RBR20 and RBS20 system. I have acquired an RBS40 as an additional satellite. I cannot get the RBS40 to connect to the network. The Orbi app sees the RBS40 but the connection type is offline. I have tried to connect with the Orbi app, by synching the router and then the satellite, by synching the satellite and then the router. I have reset the satellite, all to no avail. Any suggestions? Why does the app see the RBS40, but the router does not?
What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the RBR.
I have reset my router because I was locked out with the password. I can access it now. Can you explain more about connecting directly to the satellite with a cable? I have done that but I cannot figure out how to access the satellite.
Since I reset the router, it lost the connection to the new satellite. I have tried several ways to pair it to no avail. Can I connect the router and the satellite with a LAN cable to find it? Is there another way to pair the satellite?
I know I need to get the firmware to the same level. I had to factory reset to get back into the admin account on the router. Since then, I cannot get the RBS40 to be seen by the router. I have done the reset button on the RBS40. I have tried to sync through the admin account and through the app with no recognition of the RBS40.
Is there another way to get into the RBS40 to update the firmware or wake it up? Can I connect a LAN cable to the RBS40?
All the RBS40 seems to do is flash the white light.
What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the RBR.
Thanks for all your help. Nothing worked. I wound up exchnging the RBS40 for a different one. That one worked right out of the box. Thanks once again for trying. All your suggestions were very good.
