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Unable to access network shares since installing Orbi
I replaced my ASUS RT-AC87U with an Orbi RBR50 a few weeks ago. Since then, I have been unable to access any network shares on my Synology NAS. Whenever I try to connect (either SMB or AFP from Mac, and SMB from Windows) the connection times out. I can access the NAS unit via HTTP in a browser, so the routing is working fine.
RBR50 is running V2.3.0.32 as is the RBS50 satellite. The problem existed prior to the upgrade too.
Setup is an EE Brightbox as a modem/router, with the RBR50 set as DMZ (the EE Brightbox cannot operate in bridge mode).
I have tried disabling and re-enabling uPnP as per this other thread, without success.
Any suggestions welcome - I am considering returning the Orbi and reverting to the ASUS, since I need network shares more than WiFi coverage in remote parts of my home.
- If you can't connect to the share using the IP address then clearly the problem is not dns.
Sounds like a firewall is blocking traffic to the smb share, do you have the firewall enabled on the nas?
13 Replies
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem leaving it in router mode and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopBe sure all devices are connected to the orbi system and not the ISP modem.
richtea wrote:
I replaced my ASUS RT-AC87U with an Orbi RBR50 a few weeks ago. Since then, I have been unable to access any network shares on my Synology NAS. Whenever I try to connect (either SMB or AFP from Mac, and SMB from Windows) the connection times out. I can access the NAS unit via HTTP in a browser, so the routing is working fine.
RBR50 is running V2.3.0.32 as is the RBS50 satellite. The problem existed prior to the upgrade too.
Setup is an EE Brightbox as a modem/router, with the RBR50 set as DMZ (the EE Brightbox cannot operate in bridge mode).
I have tried disabling and re-enabling uPnP as per this other thread, without success.
Any suggestions welcome - I am considering returning the Orbi and reverting to the ASUS, since I need network shares more than WiFi coverage in remote parts of my home.
Thanks for the replies.
The Orbi is in Router mode. The EE Brightbox (EEBB) doesn’t have a bridge mode, but the Orbi is configured as DMZ on the EEBB. However, the problem is all on the LAN side so I can’t see how that would affect things.
The NAS is connected to the Orbi by Ethernet, and the Windows PC is connected by Ethernet, so I don’t think WiFi is the issue here. I could turn off WiFi on the EEBB but I don’t think it will make a difference, the Mac is connected to the Orbi SSID. The Orbi and the EEBB have different SSIDs and different IP ranges, so I can be sure which one I’m connected to.
To be clear - while connected to the Orbi network, either by WiFi or Ethernet cable, I can connect to the NAS via HTTP at http://hanuman.local or at http://10.0.0.2, but when I type either of those addresses in for a file share, it times out. E.g. typing \\10.0.0.2\home on PC, or connecting to smb:hanuman.local in Finder on the Mac.
The server’s name is mapped to 10.0.0.2 by hosts file, in case you’re interested. With the ASUS I could use the DNS feature on the NAS to avoid that hassle, yet another limitation of the Orbi is that it doesn’t support local DNS servers...
Hi, regarding local DNS servers: via Advanced > Setup > Internet Setup I have my Synology NAS as first priority for DNS server. Works very well for me. Have you tried this?
- If you can't connect to the share using the IP address then clearly the problem is not dns.
Sounds like a firewall is blocking traffic to the smb share, do you have the firewall enabled on the nas?Do you happen to have Access Control enabled?
