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Unable to connect Wink Hub 2 to Orbi System

vadordog
Tutor

Unable to connect Wink Hub 2 to Orbi System

I have been unable to connect Wink Hub 2 to the Orbi RBK43 System, went through many failed attempts with Wink Customer Support and NetGear Customer Support. The Wink Hub 2 see's the Wi-Fi network with a "\x20" out front of the actual network name. Has anyone else had trouble connecting the Wink Hub 2 to the Orbi system? Works if the Wink Hub 2 is plugged into the main router or a satilite via eithernet. Tried powering down the satilites and connecting to only the router, showed same incorrect network name and failed to connect. Have attached screen shot of the network name with "\x20" out front. 

 

Thanks for the help!

Model: RBK43| Orbi AC2200 WiFi System
Message 1 of 3
Roamabout
Luminary

Re: Unable to connect Wink Hub 2 to Orbi System

Is there an actual leading space in the Obri wifi SSID ?. If there is perhaps the Wink device is sensitive to it (stripping it off) and is failing to connect.

 

Message 2 of 3
vadordog
Tutor

Re: Unable to connect Wink Hub 2 to Orbi System

Roamabout,

 

Thanks! That was the solution, I added a space in fronto of the Wi-Fi Network name and it conneted right away! 

 

Thanks again!

David

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