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mswells's avatar
mswells
Aspirant
Jan 28, 2019
Solved

Web login won’t display

Just installed my Orbi RBK53, and am able to get the app to work fine along with the web GUI login, on my iPhone....but can’t get the login screen on my hardware desktop. I have the Orbi in AP mode, ...
Installation
  • ekhalil's avatar
    ekhalil
    Feb 12, 2019

    mswells Is this ok now? Do you think the above answers your questions? :)

Chuck_M's avatar
Chuck_M
Mentor
Feb 12, 2019

I have a feeling the PC he is trying to hit orbilogon.com with is not on HIS wireless network, but another wireless network (his neighbor??)

 

Can you go to WHATISMYIP.COM on both machines in your house and compare the results?  They SHOUld be the same... if they are not, one of your machines is on a stray network.

ekhalil's avatar
ekhalil
Master
Feb 13, 2019
Chuck_M wrote:

I have a feeling the PC he is trying to hit orbilogon.com with is not on HIS wireless network, but another wireless network (his neighbor??)

 

Can you go to WHATISMYIP.COM on both machines in your house and compare the results?  They SHOUld be the same... if they are not, one of your machines is on a stray network.

Hi Chuck_M , this is a special case, when Orbi is in AP Mode the LAN and WAN ports are bridged, so wired devices to the Orbi router will not see Orbi at all since they -in a way- are directly connected to the ISP router! Therefore they will go directly to the ISP router's DNS and thus will never be able to get "orbilogin.com" resolved to the private IP address of Orbi's management port.

Those devices (wired device to Orbi router in AP Mode) should use the IP address of Orbi to reach to the web GUI and not orbilogin.com

  • Chuck_M's avatar
    Chuck_M
    Mentor
    Feb 13, 2019

    Good point, I didnt think of that.  If you do this, how would you reconfigure your orbi out of AP mode?  (e.g. get to the gui?)

  • ekhalil's avatar
    ekhalil
    Master
    Feb 13, 2019
    Chuck_M wrote:

    .............  If you do this, how would you reconfigure your orbi out of AP mode?  (e.g. get to the gui?)

    1. Using orbilogin.com from any device connected via wifi to Orbi or wired devices to the satellites
    2. Using the IP address of Orbi (assigned by the ISP router). That's why it's good to make a DHCP reservation for Orbi in the ISP router when you set Orbi in AP mode.
  • Chuck_M's avatar
    Chuck_M
    Mentor
    Feb 13, 2019

    Thanks, never used it as an AP... this is good to know.  +1