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Forum Discussion
What you can expect with your Orbi system
I'm writing this mainly because a post like this would have saved me a lot of time and effort. If you're thinking about buying an Orbi system, or recently purchased one, here's a few things you can e...
What worries me is the number of people that had a great experience for weeks or months before it all went south. It makes those of us that are still enjoying a trouble free Orbi experience wonder if we are sitting on a ticking time bomb that will likely go off when we are not home and the family has no Internet, no home security, no entertainment and the day after the return period runs out.
These community forums were created by Netgear to increase customer engagement and increase customer stickiness (make us keep buying Netgear stuff). What would help in that regard would be for the Orbi product folks to explain what the heck is going on, what is the nature of the bugs that caused a firmware recall, what is the roadmap for fixing them and what is the plan to test the fixes before wide deployment.
What's sad is that many were saying it's the Chromecast/Android issue, but I've had all my Chromecast devices unplugged and uninstalled the Google Home app from my phone, and I am still having the disconnect issues with the Orbi wifi system.
It was a great system for almost a year, but these last few firmware updates have been a headache!
I would take a refund if I could get it, and would buy another brand. I am now recommending to everyone to stay away from anything Netgear.
Netgear doesn't seem to care, they already have our money!