Forum Discussion

Tutor

Apr 15, 2020

Wireless Devices connected to orbi but not connected to internet

Hi. Working with a CBK40 modem/router (v2.3.5.12), one RBS40 (v2.3.5.32) satellite and one RBS20 (V2.3.5.30) satellite. This system worked flawlessly for about two years. Last week I noticed a huge dr...

harryballzanya

Tutor

Apr 27, 2020

FURRYe38 wrote:
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Thanks for the response and sorry for the late reply. Router is more than 30 feet away from each satellite.

Armor, Circle, Fast Roaming, and IPv6 were already disabled.

I disabled Daisy Chain and disabled 20/40Mhz coexistence. I set preamble from Auto to Short.

Rebooted router.

This setup resulted in both satelittes dropping from the network. The satellite on the second floor (RBS40) was able to reconnect. The satellite on the third floor (RBS20) reconnected but had poor backhaul connection and disconnected again.

Speed is terrible.

FURRYe38

Guru

Apr 27, 2020

What happens if you update the RBS20s to 2.5.1.16 then factory reset the CBR and RBS and setup from scratch?

Move the RBS a bit closer to the RBR as well to test.

harryballzanya
Tutor
May 01, 2020
No dice. I’ve resorted to disconnected the satellites and only running off the router. Something has killed the pulse of the satellites. My guess is firmware but I’m not sure which one.
- FURRYe38
  Guru
  May 03, 2020
  I would file a support ticket and let NG know. Seems like the FW version could be not in sync enough with the RBS. Try downgrading the RBS back to last working version for now.
  vkdelta
  - harryballzanya
    Tutor
    May 03, 2020
    FURRYe38 wrote:
    I would file a support ticket and let NG know. Seems like the FW version could be not in sync enough with the RBS.
    vkdelta
    100% on the same page. I actually emailed Cindy directly last week because I think the modem/router firmware is not jiving with the new RBS firmware they keep pushing. It's been about a year since the CBR40 got a firmware update.
    
    In the interim, I reprovisioned my Arris surfboard and pulled an RBR40 out of mothballs. The system works flawlessly, so I think we've narrowed it down to the CBR40.
    
    Thanks for your help, though.