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Forum Discussion
Wireless Devices connected to orbi but not connected to internet
Hi. Working with a CBK40 modem/router (v2.3.5.12), one RBS40 (v2.3.5.32) satellite and one RBS20 (V2.3.5.30) satellite. This system worked flawlessly for about two years. Last week I noticed a huge dr...
What happens if you update the RBS20s to 2.5.1.16 then factory reset the CBR and RBS and setup from scratch?
Move the RBS a bit closer to the RBR as well to test.
No dice. I’ve resorted to disconnected the satellites and only running off the router. Something has killed the pulse of the satellites. My guess is firmware but I’m not sure which one.
I would file a support ticket and let NG know. Seems like the FW version could be not in sync enough with the RBS. Try downgrading the RBS back to last working version for now.
FURRYe38 wrote:I would file a support ticket and let NG know. Seems like the FW version could be not in sync enough with the RBS.
100% on the same page. I actually emailed Cindy directly last week because I think the modem/router firmware is not jiving with the new RBS firmware they keep pushing. It's been about a year since the CBR40 got a firmware update.
In the interim, I reprovisioned my Arris surfboard and pulled an RBR40 out of mothballs. The system works flawlessly, so I think we've narrowed it down to the CBR40.
Thanks for your help, though.