NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

harryballzanya's avatar
harryballzanya
Tutor
Apr 15, 2020

Wireless Devices connected to orbi but not connected to internet

Hi. Working with a CBK40 modem/router (v2.3.5.12), one RBS40 (v2.3.5.32) satellite and one RBS20 (V2.3.5.30) satellite. This system worked flawlessly for about two years. Last week I noticed a huge dr...
FURRYe38's avatar
FURRYe38
Guru
May 03, 2020

I would file a support ticket and let NG know. Seems like the FW version could be not in sync enough with the RBS. Try downgrading the RBS back to last working version for now.

vkdelta 

harryballzanya's avatar
harryballzanya
Tutor
May 03, 2020
FURRYe38 wrote:

I would file a support ticket and let NG know. Seems like the FW version could be not in sync enough with the RBS. 

vkdelta 

100% on the same page.  I actually emailed Cindy directly last week because I think the modem/router firmware is not jiving with the new RBS firmware they keep pushing.  It's been about a year since the CBR40 got a firmware update.

 

In the interim, I reprovisioned my Arris surfboard and pulled an RBR40 out of mothballs.  The system works flawlessly, so I think we've narrowed it down to the CBR40.


Thanks for your help, though.

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 04, 2020

    Ya RBS are used in other Orbi system kits. I think someone needs to update the CBR40 to keep them synced. I would contact vkdelta as well. Also current events with CD19 will be a delay in progress. 

    • harryballzanya's avatar
      harryballzanya
      Tutor
      May 04, 2020

      Thanks!  I'll keep this thread open in the event we get a solution.

      FURRYe38 wrote:

      Ya RBS are used in other Orbi system kits. I think someone needs to update the CBR40 to keep them synced. I would contact vkdelta as well. Also current events with CD19 will be a delay in progress.