NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
orbi 20 cannot connect Swann Camera
Newbie here. Installed my Obrbi RBR20 yesterday and all working ok apart from the fact I cannot seem to connect my Swann Indoor WiFi Camera (SWWHD-INTCAM).
It does not seem to be able to see the SSID of the Obrbi's. Anyone have a simple solution for a simple person ? ;-)
Regards
I really wish to thank you all for the explicit instructions. Especially about simply turning off the SSID visibility on the band.
All fixed now, so many many thanks to all.
Regards
18 Replies
What Firmware is currently loaded?
Are you using a custom SSID or default ORBI## SSID?
Is the camera 2.4Ghz only supporting or does it support 5ghz by chance?
Hi thanks for the reply.
Firmware is V2.3.1.58AU
Using a custom SSID
Unfortunately I think that is the problem on the Band, is a 2.4 Camera and my iPhone (which has the Camera Setup App) is defaulting to the 5.
Regards
Ah ok, so it's the Cameras setup software on the mobile device is the problem. Yes, we've seen this before.
This should help:
Just need to temporarilty disable the 5G SSID broadcast. Disable the wifi on your phone and wait for the change on the RBR to happen. After it completes, re-enable the wifi radio on your mobile device and it will connect to the 2.4Ghz SSID on the RBR. Run the camera setup software.
Let us know how it goes...
