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jzryk8's avatar
jzryk8
Tutor
Nov 09, 2019
Solved

orbi 20 cannot connect Swann Camera

Newbie here. Installed my Obrbi RBR20 yesterday and all working ok apart from the fact I cannot seem to connect my Swann Indoor WiFi Camera (SWWHD-INTCAM).   It does not seem to be able to see the ...
  • jzryk8's avatar
    jzryk8
    Nov 11, 2019

    I really wish to thank you all for the explicit instructions. Especially about simply turning off the SSID visibility on the band.

     

    All fixed now, so many many thanks to all.

     

    Regards

FURRYe38's avatar
FURRYe38
Guru
Nov 09, 2019

Ah ok, so it's the Cameras setup software on the mobile device is the problem. Yes, we've seen this before. 

This should help:

https://community.netgear.com/t5/Orbi/v2-5-0-38-undoes-SSD-split-is-there-a-fix/m-p/1816546/highlight/true#M73951

 

 Just need to temporarilty disable the 5G SSID broadcast. Disable the wifi on your phone and wait for the change on the RBR to happen. After it completes, re-enable the wifi radio on your mobile device and it will connect to the 2.4Ghz SSID on the RBR. Run the camera setup software.

 

Let us know how it goes...

jzryk8's avatar
jzryk8
Tutor
Nov 09, 2019

Many thanks will try shortly and let you know how it goes.

 

So basically turn 5 orr so 2.4 is the default, connect the Camera et then re-start the 5 ?

 

Regards

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 09, 2019

    Yes, OFF with 5G. Than back ON after you get the camera setup. 

  • jzryk8's avatar
    jzryk8
    Tutor
    Nov 10, 2019

    Hi, quick question, How do I turn off 5 GHz SSID broadcast.

    • michaelkenward's avatar
      michaelkenward
      Guru
      Nov 10, 2019
      jzryk8 wrote:

      Hi, quick question, How do I turn off 5 GHz SSID broadcast.

      Good question. We need step by step details for that for future reference.

       

      • Login to Orbi graphical user interface (GUI)
      • Advanced
      • Advanced Setup
      • Wireless Settings
      • Look for Advanced Wireless Settings (5GHz 802.11a/n/ac)
      • Uncheck Enable SSID Broadcast

       

       

      Do your thing and go back and reverse the process.

       

       

       

       

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Nov 10, 2019

        Be sure to disble the wifi radio on your mobile device before you start to turn OFF the 5G SSID broadcast on the RBR. Then turn it back ON after the 5G has been disabled. This ensures the mobile device has disconnected fully from the 5G and re-connects to the 2.4G broadcast. 

         

        michaelkenward wrote:
        jzryk8 wrote:

        Hi, quick question, How do I turn off 5 GHz SSID broadcast.

        Good question. We need step by step details for that for future reference.

         

        • Login to Orbi graphical user interface (GUI)
        • Advanced
        • Advanced Setup
        • Wireless Settings
        • Look for Advanced Wireless Settings (5GHz 802.11a/n/ac)
        • Uncheck Enable SSID Broadcast

         

         

        Do your thing and go back and reverse the process.