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orbi rbr 50 can't update firmware manually or using the app

jaly2k
Tutor

orbi rbr 50 can't update firmware manually or using the app

My rbr50 won't udpate with the app, Netgear finally responded via facebook that I needed to manualyl update the firmware. I plugged into the router with a laptop and the advanced tab doesn't show up so I can choose to manually update the firmward. Safari definitely doesnt work. Chrome isn't working either. How do I get to ADVANCED>Administration>Firmware Update?

 

Thanks.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 6
FURRYe38
Guru

Re: orbi rbr 50 can't update firmware manually or using the app

Are you able to log into the RBRs web page fully? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Is this a bought retail system or is it from an ISP by chance? 

Message 2 of 6
jaly2k
Tutor

Re: orbi rbr 50 can't update firmware manually or using the app

@FURRYe38 

I can log into the webpage with Chrome

Current firmware on the router is 2.3.5.30

Current firmware on the satellite is 2.7.2.104

The modem is my own and is a netgear CM600 

The internet provider is Xfinity

Thank you. 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 6
FURRYe38
Guru

Re: orbi rbr 50 can't update firmware manually or using the app

Try loading v2.5.1.8 on the RBR using a wired PC. Use IE11, Edge or FireFox browser for this.

https://www.netgear.com/support/product/RBK50.aspx#download

 

Was the Orbi system bought by your from a retail store or is it from an ISP by chance? 

Message 4 of 6
jaly2k
Tutor

Re: orbi rbr 50 can't update firmware manually or using the app

@FURRYe38 I purchased the system myself. I downloaded the update from the Netgear website and connected to the Router with an ethernet cable to my computer. As I was following the instructions to manually update the firmware I go to http://orbilogin.com and enter the user name and password. However, the next step doesn't come up. i.e. Click Advanced > Administration > Firmware Update. This isn't even on the screen. 

Message 5 of 6
FURRYe38
Guru

Re: orbi rbr 50 can't update firmware manually or using the app

What browser are you using? 

Can you post a picture of what your seeing on the Admin menu listing? Please select the Choose File button and attach it to your next post. 

Message 6 of 6
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