serial numbers not matching

[wifiblues]

I have a refurbished RBK43 system.

when I open the Orbi app,  under details for the satellites, the serial numbers on the satellites does not match - the app says one thing and the bottom of the satellites say another.  Why?

thanks,

wifiblues 

[FURRYe38]

I would return the system and get another or contact NG support about this. 

@Blanca_O 

[wifiblues]

I spoke with NG support or attempted support.

I am pretty sure the serial numbers on the satellites does not match because I bought a refurbished system.  The MAC address does match on the app and satellites.  also, the router serial number and MAC address matches.

next, I have to contact the original buyer to switch the registration to my name.

thanks,

wifiblues

[FURRYe38]

Good Luck. 

[schumaku]

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@wifiblues wrote:

I am pretty sure the serial numbers on the satellites does not match because I bought a refurbished system.  The MAC address does match on the app and satellites.  also, the router serial number and MAC address matches.

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Cerainly not refurbished by or to Netgear standards. Some unqualified swapping PCBs only. Netgear refurbished units come with a warranty and can be registered again.

What levels of warranty and support does NETGEAR ProSupport for Home offer? 

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@wifiblues wrote:

next, I have to contact the original buyer to switch the registration to my name.

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Well, the warranty is not transferable. Even the original buyer can't free up it's registration.