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Orbi WiFi 7 RBE973
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Re: unable to access wifi

santpad
Aspirant

unable to access wifi

I have been using this router for several months and it suddenly stopped working. i downloaded a software update but am unable to intstall it. 

Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: unable to access wifi

Have you tried to factory reset the unit?

 

DarrenM

Message 2 of 3
santpad
Aspirant

Re: unable to access wifi

Yes I did that; none of it worked. 

finally I returned it to the store and got another one and this works. Not sure how long though

Message 3 of 3
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Orbi WiFi 7