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Chromebooks refuse to join Orbi WiFi 6 network (AX6000)
I just configured my new WiFi 6 Orbi AX6000 (RBR850 + RBS850), and my Lenovo C330 units (x2) fail to join the network. All of my other devices connect and perform without issue (mostly Apple device...
We have a fix! My Chromebooks are finally connected.
1. Login to orbilogin.net.
2. Click ADVANCED Tab, on a far left panel click on ADVANCED option and then select Advanced Wireless Settings under it.
3. Change the CTS/RTS value to 2347 then click APPLY button to save the settings.
4. Then, try again connecting your Chromebook to the wifi network.Note: After I did this it did not work right away. I forgot the network on the Chromebook and restarted the computer than tried to connect and bam I'm connected to the Orbi. Keep you posted if I have any drops but working as of now.
Nope. Still have an issue. I currently have an old router just to support the chromebook. I have an active ticket into Netgear. Last thing they told me was to update the chromebook wifi drivers. Well chromebook is like iOS, you can't just update drivers you can only update the os. I responded with this concern 1 week ago. I haven't had another response. So I guess we're screwed until Google updates the drivers with the chromebook os.
Can you share how you've setup the other router with your existing Orbi 6 setup? I'm in the same boat and trying to get something working that can support my childrens chromebooks.
I updated my Nighthawk with a different SSID, and put it into AP mode, not router mode, allowing the Orbi to handle the DHCP, then plugged the Nighthawk into the Orbi. This worked ok, but I was still having issues. I ended up replacing the Orbi with the latest Nighhawk AX12 WiFi 6. The AX12 did not have the issue with the chromebooks. Hope either one of these solutions helps...
If you have your prior router you can try this. Set up the prior router for AP mode, use same SSID name and PW on it as you have on the Orbi AX. See if you can get the chromebooks to connect to it. If you can, turn off the 2nd router leave the RBR online. See if the chromebooks switch to the Orbi AX signal at all. You might have the AX mode disabled on the RBR during this process.
If not, NG will need to look into this. I recommend those seeing this problem, please file a support ticket here:
