Harmony Hub Not Attaching to New Orbi RBR853

[dcsaul]

Hi. Just bought an Orbi AX6000 RBR853+2 satellites, to replace my Linksys Velop.  Everything has connected to the new network, EXCEPT my Harmony Hub.  The hub connected to the Velop fine, but it will not connect/pair with the Orbi.

I have tried:

1. turning it off/on

2. pressing the reset button and trying all 3 reset options

3. changing to a more powerful power cord

4. the manual connection option using bluetooth

5.  etc.... everything ever posted on the web for this  problem.

I cannot see it on my network, so it does no good to try the scan all IP addresses.

On my Orbi I just have the one primary network setup: no guest, IoT, etc.

Does ANYONE have an actual answer for this?  Thanks very much!

[dcsaul · Accepted solution]

SOLUTION: I did a factory reset on the hub and remote.  The process went smoothly!

[quagmire1]

You've posted to the wrong forum. This forum is for Orbi Pro users, and is not very active.

The forum you want to post to is:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/bd-p/en-home-orbi-ax

[FURRYe38]

What Firmware version is currently loaded?

Try disabling AX mode on the RBR under Basic Tab/Wireless settings and set CTS to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings

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@dcsaul wrote:

Hi. Just bought an Orbi AX6000 RBR853+2 satellites, to replace my Linksys Velop.  Everything has connected to the new network, EXCEPT my Harmony Hub.  The hub connected to the Velop fine, but it will not connect/pair with the Orbi.

I have tried:

1. turning it off/on

2. pressing the reset button and trying all 3 reset options

3. changing to a more powerful power cord

4. the manual connection option using bluetooth

5.  etc.... everything ever posted on the web for this  problem.

I cannot see it on my network, so it does no good to try the scan all IP addresses.

On my Orbi I just have the one primary network setup: no guest, IoT, etc.

Does ANYONE have an actual answer for this?  Thanks very much!

---

[dcsaul]

Firmware Version
V4.6.3.16_2.0.51

[dcsaul]

Neither suggested solution made any difference.  The hub is not showing on the network.

[dcsaul · Accepted solution]

SOLUTION: I did a factory reset on the hub and remote.  The process went smoothly!

[FURRYe38]

Good to hear. Glad it worked. 

Enjoy.