Orbi WiFi 7 RBE973
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Orbi RBR350 - Can’t connect solar gateway

Rellis
Aspirant

Orbi RBR350 - Can’t connect solar gateway

A device on my network (solar analytics gateway) communicates to a remote server using MQTT on port 443. It looks like the device is able to make a connection to the remote server, but then gets immediately disconnected. The vendor of the equipment advises that it looks like it being caused by an intrusion detection system or similar. The problem does not occur if it is joined to another network. Eg wifi hotspot on mobile phone.
Message 1 of 8
plemans
Guru

Re: Orbi RBR350 - Can’t connect solar gateway

You have the RBR350.

What firmware is on it? 

What modem/gateway is it connected to? 

Are you using armor or parental controls? 

Are you using access controls?

Message 2 of 8
Rellis
Aspirant

Re: Orbi RBR350 - Can’t connect solar gateway

Firmware V4.4.0.10_2.10.63_
Modem Arris CM8200
Yes I’m using Armor although the gateway device is showing as connected from my end.
No parental controls as far as I know
No access controls as far as I know
Message 3 of 8
plemans
Guru

Re: Orbi RBR350 - Can’t connect solar gateway

try disabling armor. maybe its blocking something

Message 4 of 8
FURRYe38
Guru

Re: Orbi RBR350 - Can’t connect solar gateway

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Thank you.


@Rellis wrote:
A device on my network (solar analytics gateway) communicates to a remote server using MQTT on port 443. It looks like the device is able to make a connection to the remote server, but then gets immediately disconnected. The vendor of the equipment advises that it looks like it being caused by an intrusion detection system or similar. The problem does not occur if it is joined to another network. Eg wifi hotspot on mobile phone.

 

Message 5 of 8
Rellis
Aspirant

Re: Orbi RBR350 - Can’t connect solar gateway

We have tried without Armor but same issue.
Message 6 of 8
plemans
Guru

Re: Orbi RBR350 - Can’t connect solar gateway

try setting the ip address for the solar array into the netgears DMZ

Message 7 of 8
FURRYe38
Guru

Re: Orbi RBR350 - Can’t connect solar gateway

Any progress on this? 


@Rellis wrote:
We have tried without Armor but same issue.

 

Message 8 of 8
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