Orbi WiFi 7 RBE973
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Mail issues through Orbi RBR850 Router

Heathus
Follower

Mail issues through Orbi RBR850 Router

Hi there.

I have the most frustrating issue.
Around March, my Email began to play up. On and off during the day, my apple mail
Client would stop sending and receiving email. If I plugged into the US Internet router directly, there is no issue. Now, the confusing part is I can get Gmail and Apple mail just fine. But, none of the email addresses from my own IMAP servers and domains.

I get a message that mail cannot connect to server and a possible SSL Issue. Then at some point during the day, it might switch on for a while, then off. It’s random and really frustrating.

Any thoughts?
Message 1 of 5
tucsontico
Virtuoso

Re: Mail issues through Orbi RBR850 Router

Try posting this issue on the ORBI (AX) forum. This forum is for the original ORBI not the WiFi 6 version. However, just to give you a possible solution, look at your current firmware version. If your currently installed firmware version is too far out of date you could have  an "old" SSL certificate. I would definitely check with the experts on the ORBI (AX) forum first.

 

Good Luck!

Message 2 of 5
FURRYe38
Guru

Re: Mail issues through Orbi RBR850 Router

Message 3 of 5
Chuck_M
Mentor

Re: Mail issues through Orbi RBR850 Router

Do you have a VPN activated?  (either on individual machine or router?)

Message 4 of 5
FURRYe38
Guru

Re: Mail issues through Orbi RBR850 Router

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? If there is a built in router here, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 


@Heathus wrote:
Hi there.

I have the most frustrating issue.
Around March, my Email began to play up. On and off during the day, my apple mail
Client would stop sending and receiving email. If I plugged into the US Internet router directly, there is no issue. Now, the confusing part is I can get Gmail and Apple mail just fine. But, none of the email addresses from my own IMAP servers and domains.

I get a message that mail cannot connect to server and a possible SSL Issue. Then at some point during the day, it might switch on for a while, then off. It’s random and really frustrating.

Any thoughts?

 

Message 5 of 5
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