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Forum Discussion
Orbi 850 drops Internet
I bought an Orbi 850 in January. Guess what, my technical support ran out 2 weeks ago and I am now having issues with the device losing Internet connection i the middle of the day. To restore the Internet connection, all I need to do is reboot the Orbi. Simple enough, but this has happened now 3-4 times in the middle of the work/school day. I need to figure out how to resolve this so I don't lose meetings and my kid doesn't lose her school work. Any ideas where to start?
Firmware version - V3.2.18.1_1.4.14, but happened on earlier versions too
1 Reply
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Traffic Meter.Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
