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Re: Orbi AX 4200 not connecting to Dell laptop

Chief2019
Aspirant

Orbi AX 4200 not connecting to Dell laptop

I have seen the other posts about this problem and tried the CTS fix without success. I have Netgear twice and have been hung up on twice. I have a corporate Dell E5470 running Windows 7. Can anyone help?  I could connect all of my other devices. I am very disappointed in the tech support 

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FURRYe38
Guru

Re: Orbi AX 4200 not connecting to Dell laptop

Please mark your thread as solved so others will know. 

Enjoy. 

Smiley Wink

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111

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FURRYe38
Guru

Re: Orbi AX 4200 not connecting to Dell laptop

What is the mfr and model# of the wifi adpter in the laptop? 

Ensure the wifi drivers for the adapter is updated fully from the Mfrs web page. 

 

Disable AX mode on the RBR temporarily to see if the laptop will connect...

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 2 of 8
Chief2019
Aspirant

Re: Orbi AX 4200 not connecting to Dell laptop

I have a Microsoft virtual WiFi mini port adapter#2 and intel dual band wireless AC 8260. I tried to update using the "properties" and both are up to date. Is the AX mode on the laptop or the Orbi?

Message 3 of 8
FURRYe38
Guru

Re: Orbi AX 4200 not connecting to Dell laptop

You need to got to Intel's web site to download and manually install any updates for the Intel wifi adapter. 

 

On the RBRs web page under Basic tab/wireless settings. Just uncheck the check marks and apply the change for each radio. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 4 of 8
Chief2019
Aspirant

Re: Orbi AX 4200 not connecting to Dell laptop

It connected. Is it ok to leave the AX disabled?  I only did it for the 2.4G one

Message 5 of 8
FURRYe38
Guru

Re: Orbi AX 4200 not connecting to Dell laptop

You can if you don't have anything on 2.4Ghz that's AX supporting. I would try updating adapter drivers on the adapter, then re-enable AX on 2.4Ghz and see if the adapter connect with AX mode enabled.

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 6 of 8
Chief2019
Aspirant

Re: Orbi AX 4200 not connecting to Dell laptop

Thank you so much

Message 7 of 8
FURRYe38
Guru

Re: Orbi AX 4200 not connecting to Dell laptop

Please mark your thread as solved so others will know. 

Enjoy. 

Smiley Wink

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111

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