Orbi WiFi 7 RBE973
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Unable to register product - already registered

mh2k
Aspirant

Unable to register product - already registered

Please help I was not able to register my Orbi RBR852 router. I have opened a support case and included the photo of the router label but did not get any response for a few days now. The case number is 45111801. Greatly appreciated it if someone can alert the support folks to respond or register the router?

 

 

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mh2k
Aspirant

Re: Unable to register product - already registered

Update: support came back and registered the router.

View solution in original post

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FURRYe38
Guru

Re: Unable to register product - already registered

You'll need to contact NG support for there help and information. 

@Blanca_O @DarrenM 

Message 2 of 5
mh2k
Aspirant

Re: Unable to register product - already registered

Yup did that but unfortunately they have been completely silent for almost a week.
Message 3 of 5
mh2k
Aspirant

Re: Unable to register product - already registered

Update: support came back and registered the router.
Message 4 of 5
FURRYe38
Guru

Re: Unable to register product - already registered

Good to hear.

Please mark your thread as solved so others will know. 
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.

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