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Been trying for a few days to get one of the Satellites to connect with a 10Gbe wired backhaul. The culprit is the add on. Lastest FW, brand new system. It will connect plugged in directly to 973 router 10Gb port but I have a Netgear 10GBe managed switch between the router and the satellite in question at its intended location. It goes to configuring sync and stays there. The literature says you can use a switch and I did so with no problems same location with the 960 system . I’ve reset everything multiple times and on initial set up it shows wired but will not complete configure synch. After initial set up subsequent pairing goes to 5GHz only with Ethernet connected. It will connect 5GHz+6GHz wirelessly. Router is on first floor and satellite in question is on second floor in the room directly above about 30ft away and through a floor. Home is 3500 square ft. Took it awhile to update the FW through wireless connection in same room before I took it upstairs even though the web UI and IOS app both showed jt already had the current FW. I’m not getting that the 960 with 3 satellites worked with zero issues plugged into the same port on intermediary switch yet the 970 just won’t do it. When I did show it connected wirelessly the first time o thought it would sort itself out but 24 hours later still configuring synch. Evidently there is a connection or I wouldn’t get that far. Dont know if there is a glitch with this being new tech and just needs a new generation of FW to correct. For now it appears it’s just going to be wireless. I was just looking to offload at least that satellite from the wireless backhaul as the 10Gbe has been in place for a desktop and NAS as well as some 1Gb connections for a few years now. All running cat8 cable. Everything on the wired network works but that one Orbi 970 Satellite.
We have a fix for Managed Switch issue. You do not need to do any changes on Orbi side. However, there is probability some managed switch might have looping protection, this will need to be disable. We will be writing a KB article regarding this. In the meantime, please reach out to me directly to receive latest firmware with the managed switch fix
Engineering Team here. We currently have issues with managed switch. We are looking to fix this as soon as possible in the next firmware release. Please note latest firmware is V9.10.2.3. This does not have fix for managed switch. In the meantime if can use an unmanaged switch that will be great or use wireless Backhaul. Once we have a fix I will share firmware with you directly so you can use your managed switch right away.
Thank you for the response. The only reason I went with a managed switch was because it has 10Gbe capabilities and when I had my nighthawk X10 there was an SFP connection from router to switch. There are no restrictions set up on the switch, It’s a netgear and just like it was as it came out of the box. Since my Nighthawk has been retired it’s a cat8 feeding into the switch from the 970 Router. There is still one SFP connection to my NAS. The switch is a Netgear Prosafe XS708T. I suspected there was an issue that hasn’t been addressed as this exact configuration worked flawlessly with the Orbi 960.
Thanks again for the reply, I’ll just continue to run that satellite with a wireless backhaul and wait for a FW update that addresses this issue.
Check this manages switch Web UI for the following features, IGMP protocol and Green Ethernet. If his switch has these two items and are adjustable, disable them and see if this helps the RBS with ethernet backhaul.
@JustinThyme wrote: Thank you for the response. The only reason I went with a managed switch was because it has 10Gbe capabilities and when I had my nighthawk X10 there was an SFP connection from router to switch. There are no restrictions set up on the switch, It’s a netgear and just like it was as it came out of the box. Since my Nighthawk has been retired it’s a cat8 feeding into the switch from the 970 Router. There is still one SFP connection to my NAS. The switch is a Netgear Prosafe XS708T. I suspected there was an issue that hasn’t been addressed as this exact configuration worked flawlessly with the Orbi 960.
Thanks again for the reply, I’ll just continue to run that satellite with a wireless backhaul and wait for a FW update that addresses this issue.
Brand and model are listed at end of last reply. I’ll login to it and see what’s in there. As of now it’s at default. I’ll report back when I get a chance to mess with it. Thanks for your reply.
The is no IGMP and Green is disabled. While it is a managed switch I’m not using any of the managed features. Getting a 10Gbe switch is difficult if you want multiple 10GBe connections. This one has 4 with the other 4 being 10/100/1000.
Any chance you happen to have a general non managed 1000Mbps switch you can testing in place of the NG switch? Just to see if problem continues or not. I would hope not.
I have the two 10Gb switches in my signage that I use with my 970 series. GS110MX and XS505M. No issues seen with them to date.
Unfortunately neither of the switches you listed suites my purposes. I did complete a set up from router through cheap 5 port 1Gb switch. Problem is that’s not what I need or would use. I just have it for TS at work and it stays in a backpack. My guess is the 5Ghz+6GHz wireless is faster than a 1Gb wired switch. If I didn’t have a NAS with SFP+ fiber connection things would be different. My Destop PC also uses the 10Gbe connection. It was nice to see a file transfer limited by the drive speed instead of the network. Thanks for the advice. I think at this point I’m going to wait for the FW update from engineering and just run that satellite on the wireless backhaul. There’s not much up there that’s using it anyhow. My main point was to offload the backhaul for other devices and ensure a connection with that one satellite being separated from the router by a ceiling/floor. If it becomes an issue with not enough through put I’ll look into another solution. As of now my wife is happy she can stream her weird Netflix series from the MBR and connect with her phone. My daughter connects through one of the satellites on the first floor that is directly beneath her bedroom. So far the 970 is performing better than the 960 across all bands. I was having issues with cameras dropping out with the 960 on its IoT when the satellite is in the exact same place and not more than 15ft from the devices.
The suggestion of the 1Gb switch is only for short term testing to see if the RBS work with a non managed switch with a wired BH. Of course not long term. Just checking to see here is all.
I would recommend keeping the RBS wirelessly connected for now and see if NG can help tune in the RBS to work with your model switch. Though I see NG has labeled that series switch EoL.
Something I saw in the spec sheet that maybe you can check as well. Spanning Tree Protocol. Might see if disabling any of this or setting defaults maybe could change the behaviors.
Something alternatively would be to try the onw of the switches I mentioned as only use this for the RBS ethernet connect between the RBR and RBS, then use your XS7 series for everything else. Just Ideas here.
Thanks for your reply. I’d have to test the actually P2P connection speed through a 1Gb switch but I’m fairly sure the wireless connection will have more throughput. Too much of a PITA to use an entirely separate switch, the first cable run to the second floor was difficult enough, don’t want to go though that again. The managed switch I have was bought at the same time as the Nighthawk X10 that’s been retired. Been looking at other switches and right now the only thing I see that would meet my needs is a Trendnet. Plenty that have a single 10Gb feed with Gb output but that’s not what I’m after. I need at least 4X 10Gb ports. Doesn’t have to be managed. One of the 10Gb ports has to be SFP+ not many actually use 10Gbe is the problem but I got spoiled with the connection speed between my Desktop upstairs and the NAS. I do a lot of Video/photography with the desktop and once done it’s transferred to the NAS. One thing I’m not willing to let go of over a wireless satellite. Like I said in previous post the 960 didn’t bat an eye over this configuration. I literally just unplugged the 960 system and plugged in the 970 and set it up. The wired backhaul through the managed switch is the only failure. I’m sure NG engineering will sort this out with a future FW update. Even the newest Verizon router will connect to its line of its satellites using the same configuration. The Verizon has no wireless backhaul period. Its either Ethernet or MOCA. All for a set top box that’s supposed to work wirelessly. I’m like if I have to run Coax it’s going straight to the box. I’m just waiting at this point to be able to get their new advertised 2Gb speed but like with anything else they do it’s limited during the roll out. Already have the FIOS but I guess their headends aren’t ready to handle it.
Yes I tried a small 5 port 1Gb unmanaged switch and it worked. Also worked plugging into router. Just not a managed switch. My previous 960 worked fine through managed switch. NG engineering posted they are aware of the issue and looking to have it resolved by next FW update.
It has been 10 days since your post. A lot of money to pay for something like this and a basic function is not working. Lets see how long this takes and cross our fingers...Right now I can only rate it a 2.5 out of 5.
Something to check and see on your managed switch to see if it might help, for now, disable any IGMP and Green Ethernet protocols on your managed switch.
Replaced managed with with XS505M so I still get my SF to my NAS and intermediary switch upstairs with trendnet 5 port 10Gbe switch. The trendnet was acting a bit strange only giving me 5Gbps from downstairs switch but connection to satellite was showing 10Gbe. Strangly I had to change port positions so all 10Gbe connections are next to each other. Now I’m getting 10Gbe to satellite, from switch in the basement and to my PC. The other two are 1Gbe for monitoring. They just had to be lined up from port 5 going backwards. Strange but it’s working. Reset satellite then unplugged it until the web UI showed it disconnected with the option to delete. Add satellite from web UI and follow prompts and now have 10Gbe wired satellite upstairs. This is pretty much proof positive the 970 current FW and managed switches do not play well with each other. When the next FW is released I will certainly put my managed switch back in to test it but I’m good with the XS505M. Just enough ports for my need downstairs and an SF port for my NAS. I don’t see adding more devices at the time. 10Gbe switches are hard to come by which is how I ended up with the managed switch in the first place. Had two runs of SFP+, one for NAS and one from Nighthawk X10. I wasn’t even using the advantages of a managed switch, that’s just what gave me what I needed. A few more on the market now and even the NAS now has a 10GBe NIC available but didn’t want to go there. So there you have it. The 970 with current FW won’t do managed switches for a wired connection which NG engineering already verified. 960 worked with no problems just not 10Gbe. I’m sure this has to be a simple FW fix if the previous generation worked but this platform is still in its infancy and add to that the first with 10Gbe and 2.5Gbe. Still looking forward to the next FW update to test managed switch connectivity. Perfectly good switch and if it will work I may wiggle it back into my network but happy for now. 970 with 3 satellites all working as I wanted and endless coverage with zero drops.
Thanks for the feedback and results. Figured the XS switch would fix that. Will be checking with NG on managed switches fix as time goes on. I have some that I can help test with though not 10Gb managed switches.
Only odd issue I had with the XS and a GS110MX was how the SF and GS110MX connected that would only cause Apple TV to hang and bring down the network if these two were not connected correctly:
The GS110MX is fairly available model as well. A bit cheaper than the XS model but only has two MG ports. Works great for my needs in the daisy chain segment I have in my home.
Strange to say the least. I have a total of 3 switches. I don’t even remember the model of the MG switch O have just for my devices in my HT, it’s buried back there pretty good but never had an issue with it, it’s a NG bought the same time I bought the managed switch. It’s not daisy chained and is connected to one of the 2.5Gb ports on the 970 router and was the same with the 960. A separate port runs down to a the basement which is where the managed switch was. It’s down there because the fans on the NAS are pretty loud as is the UPS that’s down there. It was fed with SFP+ fiber from the nighthawk then changed to a Cat 8 when the nighthawk was retired. Then from there upstairs to another NG switch that has two 10Gb ports and the rest 10/100/1000. More ports than I needed. At that time my PC and the feed coming from the managed switch in the basement were all I needed the 10Gbe connection on. It was nice to see transfers to and from the NAS limited only by the speed of the NAS drives with a 500GB M.2 SSD buffer. Hitting upwards of 3Gbps transfer rates over the old 300Mbps. It all worked as intended and I was already looking at replacing the switch upstairs with all 10Gbps MG ports. When I deployed that 10Gbe over copper was in its infancy. Never an issue until the 970 entered the picture. I’m sure I’ll come out the back end better. I don’t mind spending the money just don’t want to do it unnecessarily.
I have the 970 and it works flawlessly with Verizon FIOS. If I read your post correctly you have it connected directly to the ONT and this is most likely your issue. Verizon pings the routers automatically and looks for the Verizon router. Also you aren’t able to get the menu for the TV service if you have that without the Ethernet connection directly to the Verizon router. This is an easy fix if you want the Orbi to be separate from your Verizon router and shut down the WiFi on the Verizon router as that is precisely how I run mine. First things first and this is not only to differentiate the two it’s a major security risk. Get off the 192.168.0.1 default settings on everything. First set up a unique IP for your Verizon router. Then set up a DMZ connection being the IP address you will be setting your Orbi Wan to a static setting. Then set up Orbi and change its Wan IP; subnet and gateway to the DMZ set up on the Verizon router. This gives it a direct connection to the ONT through the Verizon router. Then set up a different IP range on your Orbi system for its Router. This set up allows a direct connection to the internet for the Orbi and adds a level of security getting off the default 192.168.0.1 IP address for both. You can make them pretty convoluted within IEEE restrictions. Mine is out to lunch. Not that it’s impossible to get in but it’s a lot more difficult than the IP that’s the default for pretty much every router ever made. Last thing to do is log back into the Verizon router and turn off the WiFi. Depending on the router it will have 2.4GHz, 5GHz, possibly 6GHz on their newest model and also could have an IoT network. Turn them all off. Dont need two radios competing for the frequencies. Hope this helps you out. I would love to ditch the Verizon router but they are looking for a specific MAC connected to their ONT. My Verizon router does much of nothing but connect to ONT and STB via Ethernet and MoCa with one 10Gb Ethernet connection to Orbi Wan. Not that they have 10Gb yet but hopefully one day I’ll see at least the 2Gb. They have it in NYC and some podunk town in south Jersey that doesn’t make much sense. I keep it tucked out of sight so I don’t have to look at it and the radios aren’t being used. More like a switch.
Maybe for internet connection only but that still leaves you without the connection to the set top boxes for the menu. I recall seeing something in the settings for MAC address but not something I’ve messed with spoofing a MAC address. I just leave their router in there and go around it with a DMZ for the Orbi and any other router I’ve ever had and turn off the radios for the Verizon router and it serves as a passthough, makes Verizon happy and only thing that actually uses the Verizon router is the set top boxes.
We have a fix for Managed Switch issue. You do not need to do any changes on Orbi side. However, there is probability some managed switch might have looping protection, this will need to be disable. We will be writing a KB article regarding this. In the meantime, please reach out to me directly to receive latest firmware with the managed switch fix
