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New - RBR50 / RBS50 Firmware Version 2.7.4.24 Released
New Features and Enhancements:
- Admin password brute force attack prevention
- Admin password strength enforcement
- EU data analytics opt-out
Bug Fixes:
- The backup config file is an incorrect file after some configuration changes
Security Fixes:
- Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security/
Download Link:
https://www.netgear.com/support/product/RBK50#download
Firmware Update Instructions:
To update your product’s firmware, follow the instructions in your product’s user manual.
To find your user manual, visit https://www.netgear.com/support/
Then enter your model number in the search box, and click the Documentation button on the product page.
NOTE: Orbi app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too.
If you manually update, be sure to update the RBS first, then RBR lastly.
NOTE: Update the RBS first, then the RBR lastly. After the FW files are loaded and the RBS and RBR are ready, power OFF the RBS and RBR for 2 minutes then back ON.
Unplug the power adapters from the power wall outlet.
A factory reset maybe needed if problems are encountered:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
This article applies to:
Let us know how it works for you in this thread please.
65 Replies
So loaded my RBK50 series up today with v.24.
Loaded the RBS FW on the RBS web page first, then sent file using RBRs web page using a wired PC and MS Edge.Powered OFF for 1 minute then back ON with both RBR and RBS after the FW loaded.
Speeds with a wired PC are good:
Will try and post other testing results when I get time.
Did this update resolve the issue with the device list in the app and web interface not accurately showing all of the active devices?
- It seems to. Although, I was on a custom firmware update provided by Netgear for me. However, I’ve updated to this firmware and all is good so far.
Updated my RBR50v2 and RBS50v2 but no v2.7.4.24 is available yet for my RBS50Yv2 outdoor satellite.
Performance seems fine. No quirks noticed so far with any features.
Good here, pretty much as per usual.
Updated my RBR50 yesterday to V2.7.4.24 and ran into major issues.
PPPoE no longer working
Could not make any changes to PPPoE settings.
Ended up erasing RBR50 both through web interface (did not work), hard reset button.
Managed to get PPPoE back running but there is still on issue.
The moment I turn on traffic meter I loose PPPoE.
Disable traffic meter, PPPoE comes back after a few minutes.
previous version V2.7.3.22 did not have this problem, downgrading to V2.7.3.22.
Hi Ivangent,
Thank you for posting a detailed response to the issue that you are having with the firmware version 2.7.4.24. I will share this information with my team for further consideration.
Best,
Kevin
Community Team
Hi lvangent ,
Did you enable this function ' Disconnect and disable the internet connection ' in traffic meter ?
Hi,
thanks for the suggestion but
No I did not select this as I have unlimited internet quota. I just want to keep track of how much data is download/upload as we have a lot of streaming happening, remote school and working from home.
cheers
I haven't done a thing with the firmware for a while, thinking things would just update on its own.
My RBR50 is at v2.7.3.22, showing 'no new firmware version available'
RBS50 is at v2.1.1.16, showing 'update failed'Naturally I went into the Manual Update mode to update RBS50. Once I checked the box under RBS50, it prompted me to log in to my satellite. I didn't even realize there was a username/password combo for this. I tried the same combination as the router but it didn't take it... then other possible 'default' combinations such as 'password' and such... to no avail.
Anyone have any thoughts on how to resolve this? Thank you in advance for your help.
Eeeks, ya the RBS needs to be updated first.
Try this, Factory reset the RBS and don't sync it to the RBR. Have the FW 2.2.1.210 and v.24 downloaded on a wired PC. I think you may need to apply v210 first before v24.
Press the reset button on the back of the RBS for 15 seconds then release. Wait 5 minutes with the wired PC connected to the back. You should be able to use a web browser and navigate to 192.168.1.250 and use admin and PW. Should get you in to the RBS web page and update with the unpacked .zip file. I would use MS Edge or Firefox for this.
Thank you - I will give that a try.
I am almost at a loss as to how I even got here, as firmware (so I thought) gets automatically updated and therefore I am where I am. Devices that are closer to the satellite are not connected to it, rather to the router that is further away.
I appreciate the advice.
My RBR50 is at v2.7.3.22, showing 'no new firmware version available'
My RBS50 is at v2.7.3.22, showing 'no new firmware version available'
This is from both the web interface and the Orbi IoS app.
pgrunwald wrote:
My RBR50 is at v2.7.3.22, showing 'no new firmware version available'
My RBS50 is at v2.7.3.22, showing 'no new firmware version available'
Netgear's firmware update process remains confusing. There seem to be three independent processes going on:
- Netgear publishes new firmware on the support web site. For the RBR50 product, this is at:
https://www.netgear.com/support/product/RBR50.aspx#download
This web page shows that V2.7.4.24 is now available. If customers discover this new version, read the release notes,
and decide to install it on their system, then can download the *.zip files, extract the firmware images, and use the
Manual Update feature to load it on their router and satellites. - At some point, Netgear activates the Automatic Update feature which allows the router to "find" this new firmware and offer to load it. Customers who never look at the firmware update feature will be blissfully unaware of it. This process appears to be "rolled out". My RBR50, for example, continues to report "No new firmware available."
For those who do discover the new firmware, installing it remains optional. - At some point, Netgear has the option to install the new firmware automatically, usually in the middle of the night. Customers who look at the management interface (or the app) may realize, "hey. the firmware updated by itself." Customers who never look at the management interface will remain blissfully unaware that this has happened. This process appears to be "rolled out" over a period of time.
When the Orbi system is behaving strangely, one step that is often recommended is to update the firmware to the latest release. This may be not so much in hopes that it will fix the problem as in the realization that the first thing others will recommend is to update the firmware. Might as well get that out of the way.
In the case of these incorrect IP addresses, I have low expectations that newer firmware will remedy the problem.
Diagnosing this sort of thing is rather technical. My tactic would be to activate the debug option to "Capture LAN\WAN traffic", restart the problem device, save the debug zip file, and then open the file lan.pcap with Wireshark and look for the DHCP assignment to see where it came from.
"At some point, Netgear has the option to install the new firmware automatically, usually in the middle of the night. Customers who look at the management interface (or the app) may realize, "hey. the firmware updated by itself." Customers who never look at the management interface will remain blissfully unaware that this has happened. This process appears to be "rolled out" over a period of time."
I'm one of those. I was all set to update manually, devoting my Saturday afternoon to it...
I find out that this has happened transparently, I have no idea when.Took all the fun out of working with 'puters..😁
- Netgear publishes new firmware on the support web site. For the RBR50 product, this is at:
Just a quick note to mention both the management console and the app can see the new firmware. So far the system hasn’t auto installed it… yet.
I started seeing the update show up in the app and web interface about 3-4 days ago I think. Neither my RBR50 or RBS50 have auto-updated, but my RBS50Y did auto-update.
Still no 2.7.4.24 available for my RBS50Yv2 after checking on the support page here:
https://www.netgear.com/support/product/RBS50Yv2#download
or manually checking for updates in the web admin page, or if left to check automatically.
The outdoor satellite still shows the latest version as being 2.7.3.22.
My RBR50v2 and RBS50v2 both updated manually to 2.7.4.24 a couple of weeks ago.
I tried a full reboot of all mesh units to see if this helped but no change other than the other potential benefits a reboot brings.
Must be delays rolling out updates to the v2 variant of hardware (AU/NZ) given other users in different regions with the outdoor satellite have now got 2.7.4.24.
Video buffering, and slow load for images.
I reverted back to 2.7.3.x and this fixed it.
Hi AwesomeQA
Thank you but as previous already mentioned that is not a solution. Netgear forces at one stage automatic update of their orbi systems.
the firmware is already published to the orbi systems and not long netgear will trigger an automatic update. nothing you can do to stop this.
Cheers
Hi AwesomeQA,
I am sorry to hear that you are having issues with your RBR50 firmware version 2.7.4.24 pertaining to video buffering and loading images. I will inform my team about the slow video buffering and loading images.
Thank you for bringing this to our attention!
Best,
Kevin
Community TeamAfter updating the RBR50 and RBS50 to the new firmware I got the issue that VOIP calls were not possible any more. The phone dialed successfully, but no voice has been transmitted, nor in the one nor the other direction.
Tried to hard reset the router - no success. Reverted back to 2.7.3.22 - it works as usuall.
BR
Steffen
Hi St_breuer,
Welcome to the NETGEAR Community!!
Thank you for letting us know that the 2.7.4.24 update has compatibility issues with your VOIP configuration.
I will inform my team about this issue!
Best,
Kevin
Community Team
- I think this update broke my RBK50 and now i cant reset.
After upgrading to V2.7.4.24 on my RBR50 and RBRS50, we've had issues crop up 1-2 times a week where wifi stops working (from no internet while wifi is handshaking/advertising ssid), or where all internet traffic stops (with no issues at the cable router level). I've been rebooting the router and satellite to resolve. I see nothing in the logs indicating an issue. Prior to upgrading to this version, I had no issues. Is anyone else experiencing this? Very frustrating given I work from home and have to deal with these interruptions. This happens to all devices on network (MacOS, Win10, iOS and Roku). How can I troubleshoot? How can I schedule the devices to reboot nightly?
Hardware Version RBR50 Firmware Version V2.7.4.24 GUI Language Version V1.0.0.423 Operation Mode Router
jahlewis wrote:
How can I schedule the devices to reboot nightly?
This is not a feature of Netgear Orbi systems. The only known methods are:
- To use the web administration menu to instruct the router to reboot.
This is on the Advanced Tab home page in a blue box. or, - Cut power to the router and then restore power.
- Many brands of WiFi smart plug store their schedule information on the plug itself after the smartphone app has accessed the plug through the manufacturer "cloud". TP-Link KASA plugs definitely have this feature (I have done it.)
Set a schedule to turn off the power at a certain time seven days a week and another schedule to turn the power on a minute later seven days a week.
I feel compelled to mention that this does not actually address the underlying problem and would wreak havoc in my house as the alarm system notifies me "Power Lost".... "Power Restored" in the middle of the night. My RBR50 on firmware 2.7.4.24 has been active for 36 days since SoCal Edison did a "maintenance outage" and we had no electricity for several hours.
There is a downside to adding a post to a discussion that basically wrapped up last July. A lot of people may see the Title and ignore the new message, "Oh, year. That was a discussion in the summer." It might worth creating a new post with a different subject line so people will notice it.
- To use the web administration menu to instruct the router to reboot.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update?
jahlewis wrote:
After upgrading to V2.7.4.24 on my RBR50 and RBRS50, we've had issues crop up 1-2 times a week where wifi stops working (from no internet while wifi is handshaking/advertising ssid), or where all internet traffic stops (with no issues at the cable router level). I've been rebooting the router and satellite to resolve. I see nothing in the logs indicating an issue. Prior to upgrading to this version, I had no issues. Is anyone else experiencing this? Very frustrating given I work from home and have to deal with these interruptions. This happens to all devices on network (MacOS, Win10, iOS and Roku). How can I troubleshoot? How can I schedule the devices to reboot nightly?
Hardware Version RBR50 Firmware Version V2.7.4.24 GUI Language Version V1.0.0.423 Operation Mode Router Thanks for responding, answers in bold below:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected to? Motorola MB8600Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Recently replaced with new CAT6
What is the size of your home? Sq Ft? 1800
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. 40 Feet. Connected via CAT6 (with one Gig switch in between)
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto and 48 on 5Ghz.
Any Wifi Neighbors near by? If so, how many? Multiple, but all weak signal (1 bar or less)This issue doesn't impact Orbi Wired connections, just WiFi, and seems to mostly impact Apple devices. Both with Private WiFi Address enabled and disabled. Sometimes wifi disconnects, other times it connects, but no-internet connection. It's difficult to test on iOS devices if it is a DNS issue or not. Any suggestion on iOS app's that can ping via IP vs. DNS to determine where the issue is? TraceRoute, Ping, NSLookup etc? Sometimes full reboot's work, other times they only last for 10-15 minutes.
