Forum Discussion

aSpartan111

Tutor

Oct 11, 2023

Solved

GS308E Power issue

Hello,

I'm contacting you regarding an issue i have with one GS308E.

After coming back from vacation (powered off for 2 weeks), it doesn't turn on anymore.

The Power and the right led on port 8 blinks at 2Hz average.

I tried with another PSU from another GS308E and the issue remains.

The PSU from the dead GS308E works on the other switch.

I also tried a factory reset without any impact.

I tried asking for material assistance on my support page (669 days remaining).
But every-time i try submitting my message i get the "something went wrong" error.

What are my options now regarding the warranty ?

Should I RMA it ?

Thank you in advance for your answer,

cordially,
Benjamin

Here is a video turned into GIF of the issue :

schumaku
Oct 11, 2023
Wrong entry points posted before...

Much easier to head to https://my.netgear.com/ ... assuming you have registered your switch, it will show in the list of Registered Products. Click on it, and follow the [Request Hardware Support] process. Add a link to your post in the community as a description. No need to open a pure support ticket 8-)

5 Replies

FURRYe38
Guru
Oct 11, 2023
If it's under warranty, you should get it RMAd.

You'll need to contact NG support for this:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
- aSpartan111
  Tutor
  Oct 11, 2023
  Hello,
  Thank you for your answer.
  I wish this was that easy.
  
  I get conflicting data regarding the issue and no obvious way to submit a RMA request.
  I get the following possibilities/answers when I : -> clic on your links -> Acces to support -> Open a support file -> then I select the right SN :
  
  Your free technical support expired on 2020-11-09.
  Your product is covered by hardware warranty until 2025-08-10.
  Your product is no longer covered by warranty and no contract is available for purchase.
  Suggested answers from our knowledge base
  --Several lines to KB
  I can't find an answer to my problem, I would like to contact NETGEAR support. Depending on your serial number and date of purchase, NETGEAR may offer the following support solutions:
  Search the knowledge base
  Visit the community
  
  So i am covered by hardware warranty until 2025-08-10 but i get no easy way to submit an RMA request.
  Am i doing something wrong ?
  
  Cordially,
  Benjamin
  - schumaku
    Guru
    Oct 11, 2023
    Wrong entry points posted before...
    
    Much easier to head to https://my.netgear.com/ ... assuming you have registered your switch, it will show in the list of Registered Products. Click on it, and follow the [Request Hardware Support] process. Add a link to your post in the community as a description. No need to open a pure support ticket 8-)