NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kslimko's avatar
kslimko
Follower
Jan 22, 2021

Printer delay with Port Authentication - GC728X

Firmware version: 1.0.5.25

 

RADIUS server is a cloud based service where you have an agent installed on managed computers that authenticates you based on user credentials. Unmanaged devices (printers, AP, etc.) can be authenticated via MAC address.

 

Printer ports are set to authenticate as MAC based, setting MAB to Enable. After a few minutes, the port does authenticate with the RADIUS cloud server. The issue we are seeing is that there are delays in printing or the printer showing online, usually in the morning when the printer has been inactive overnight. They have to manually wake the printer up by going to the printer and clicking on a button to wake it up.

The delay seems to happen because the port is closed since the printer has not authenticated due to being asleep. I set the Periodic Reauthentication to Enable and changed the Reauthentication Period to 600. While we get less of the issue, it still seems to happen randomly. Is there anything else that can be done with the switches regarding stopping the delay of printing/port closing due to not authenticating since the printer is asleep?

1 Reply

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    kslimko,

     

    Welcome to the community! :)

     

    Kindly try to update the firmware of the GC728X switch to the latest version which is v1.0.5.32 then check if the same problem will occur.  You can download firmware v1.0.5.32 here

     

    Hope it helps. 

     

     

    Regards,


    DaneA

    NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More