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Unable to update Firmware after factory reset

mth11
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Unable to update Firmware after factory reset

I have been trying to install the latest firmware (GS108Tv2_GS110TP_V5.4.2.35.stk) on to the GS108T after a factory reset. I have about 8 of these switches scattered about. None of them would update without the factory reset. They all have the previous version  GS108Tv2_GS110TP_V5.4.2.33 installed.

 

I got 3 updated but the next failed time and time again. I tried using both the Smart Controller app and a TFTP server. On the units that worked, I have had to delete an existing unactive image and disconnect all ports to get it to install the new file. But that process is not working on at least 2 units now. 

 

Is there another reset process that will allow these devices to upload a firmware image?

 

Thanks

 

 

Model: GS108Tv2|ProSafe 8 ports gigabit smart switch
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DaneA
NETGEAR Moderator

Re: Unable to update Firmware after factory reset

@mth11,

 

Welcome to the community! 🙂 

 

Kindly try the steps below: 

 

1. On your PC, download the latest firmware v5.4.2.35 from this link then unzip it.  Save it on your the PC.  

2. Disconnect the GS108Tv2 switch from the existing network.

3. Connect a PC directly to a LAN port (management port) of the GS108Tv2 switch.  Set a static IP address on the PC that is within the same IP range of the IP address set on the GS108Tv2 switch.  

4. Access the web-GUI of the GS108Tv2 switch.  You may use Incognito mode in Chrome. 

5. Go to Maintenance > File Management > Dual Image > Dual Image Status. Check the current-active image. 

 

Note: If the current-active image is image1 then we need to activate image2 (or vice versa) then reflash the firmware. Let say for example, the current-active image is image1 with firmware v5.4.2.35 and image2 is the next-active which has either an old firmware version or latest version as well.

 

6. Let's activate image2.  Go to Maintenance > File Management > Dual Image > Dual Image Configuration.  On the image name, select image2 then check the Active Image box and click Apply.  

7. Go to Maintenance > Reset > Device Reboot.  Check the box and click Apply.  Wait until the GS108Tv2 switch reboots.

8. After the GS108Tv2 switch booted up, go to Maintenance > File Management > Dual Image > Dual Image Status. Check the current-active image.  Image2 should be the current-active image. 

 

From steps 1-5, kindly read pages 7-10 to 7-12 of the GS108Tv2 software administration manual here about Dual Image Configuration and Dual Image Status.  

 

9. Now that image2 is activated, we will now update the firmware.  Go to Maintenance > Download > HTTP File Download.

10. On the File Type, select Archive.  Then, browse the the latest firmware v5.4.2.35 you have unzip earlier. and click Apply.

 

Note: After a file transfer is started, wait until the screen refreshes. When the screen refreshes, the Select File option is blanked out. This indicates that the file transfer is done.

 

 

Regards,

 

DaneA
NETGEAR Community Team

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