AVB Switch losing all Crestron NVX transmission and needing to be rebooted

[dacookster]

Hey there, I have a small NVX system where a customer is reporting that all NVX stream transmission fails. A power cycle of the switch seems to restore proper function after all NVX products boot up again.

Symptoms include:

• All decoding outputs to displays stop streaming/functioning
• NVX products still respond to programming for control etc., only the streaming fails

Setup

• Unit is configured using the Crestron NVX vlan profile applied to the control switch port of a Crestron processor, as well as all of the NVX product ports. Worked fine for about a week or so.

Just seeing if this has been reported or happened to anyone else.

Thanks!

[LaurentMa]

Hi @dacookster ,

Sorry for this issue, and no - this is absolutely not normal. 

Please send an email to ProAVDesign@netgear.com with the tech-support file out of the switch (AVUI Diagnostics\Support Diagnostics). You can also include a link to this post if you want, instead of repeating everything.

With the TS file, one of the ProAV Design SEs in your region / time zone will rapidly find the root cause and help you.

Without it, we cannot do anything else than guessing, but maybe also take a look at https://community.netgear.com/t5/Pro-AV-over-IP-Switches/M4250-40G8F-PoE-with-crestron-NVX-having-mu...

If this is your case, and the Management VLAN is down (Default VLAN 1), you should delete that Crestron Profile VLAN, and edit the Default Management VLAN 1 instead, applying the Crestron profile template to that VLAN 1. 

[dacookster]

Pretty sure I kept the default vlan but will have to return to site to be check. I will provide the support file like you suggested when I have a chance. Thanks for responding so quickly!