"404 not found" is given when logged into "Main UI"

[Akari]

Hello,

We were configuring the "M4250-26G4F-PoE+".
When we tried to log in to the "Main UI", we suddenly got the message "404 not found."

The AV UI is working fine. The firmware used is 13.0.4.23.

Please tell me how to do solution.

Best regards,
Akari

[ErwinL]

Hello Akari

And welcome to the NETGEAR Community! 🙂

Have you tried some simple troubleshooting like: 
1. Reset to default settings.
2. Reset the browser.
3. Try different browser.
4. Try accessing it on a different PC. 
5. If possible, try reloading the same version of firmware via AV UI.  

Have a lovely day,
Erwin
Netgear Team

[Akari]

Hello Erwin,

You're welcome. Thank you for your reply.

All troubleshooting 1-5 have been tried.
I also tried reloading previous firmware and clearing the browser cache.

Is there nothing we can do about it?

Best regards,
Akari

[ErwinL]

Hello Akari

Just to confirm, are you experiencing the issue after clicking the "Main UI Login" button from the main page?

Have a lovely day,
Erwin
Netgear Team

[Akari]

Hello Erwin,

Thank you for your reply.

Right.

I clicked on the button in the attached image.

Then “404 not found” will be displayed.

Another switch (M4250-10G2F-PoE+) caused the same problems.

Is there any solution?

Best regards,
Akari