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Re: 6.8.1-T106 (Beta 1) - UPS error message fix

Miklos
Apprentice

6.8.1-T106 (Beta 1) - UPS error message fix

Great job! I will test the new build later today. I am started to get really annoyed by the USB UPS removed/new USB UPS detected error messages:

 

Tue Aug 22 2017 22:39:55   System: New USB UPS detected. Manufacturer: EATON, Model: Eaton 3S 550, Serial: XXXXXXXX.
Tue Aug 22 2017 22:39:48   System: USB UPS removed. Manufacturer: EATON, Model: Eaton 3S 550, Serial: XXXXXXXX.

 

I do hope it will really be eliminated in this build.

 

Keep up the good work!

 

Miklos

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 1 of 21
mdgm-ntgr
NETGEAR Employee Retired

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

I've moved your post to a new thread to keep the Release Notes thread clean.

 

We look forward to reading your feedback on the beta.

Message 2 of 21
Miklos
Apprentice

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

The update had no issues and the UPS got recognised properly. Let's see what the future holds...

 

I have high hopes guys! 😉

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 3 of 21
Miklos
Apprentice

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

One and a half days passed since the 6.8.1-T106 (Beta 1) firmware update - no UPS error messages yet! 🙂

 

Looks great so far...

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 4 of 21
JennC
NETGEAR Employee Retired

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

Hello Miklos,

 

Thank you for the feedback. We appreciate your contribution to the community!

 

Regards,

Message 5 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

It's both comforting and disconcerting to finally know that I am not the only one who has had this problem. My concerns were both deflected and ignored for the past 8 months on these forums and on the phone, with no hint that the issue was experienced by anyone else. (link here) Only recently (once a solution was forthcoming) was the issue actually acknowledged by support staff.

 

I'm keeply awaiting this release being made final (as I am not prepared to install beta software on a production NAS) to see if it fixes my identical issue. It's looking hopeful!

Message 6 of 21
Miklos
Apprentice

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

3 and a falf day and no UPC failure message in the log...

The issue might have really been fixed in the 6.8.1 beta...

 

"Hope dies last" - Hungarian proverb

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 7 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

Awesome!

 

Message 8 of 21
Miklos
Apprentice

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

I guess NetGear has finally nailed it! No UPS error message for a week! WELL DONE! 🙂

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 9 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

That's AWESOME!!! Thanks to everyone who worked on this. No more emails every few hours!

 

Does anyone know when this version will be released?

Message 10 of 21
kohdee
NETGEAR Expert

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

May be as early as next week 😄

Message 11 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

It looks like it was released 2 days ago, but my RN104 still says 6.8.0 is the latest! How can I get it to see the new version? I've already tried rebooting it...

Message 12 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

Ignore that, I found the manual update option 🙂

 

Message 13 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

It's still happening!!!!! 😞

Message 14 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

It seems a lot less often now on 6.8.1, so what you've done has helped, but not enough.

 

Message 15 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

Upgraded to 6.9 a few days ago, no change.

 

Also emailing log messages to hotmail is now broken!

 

Can someone please revisit this? I'm hoping this can be soon rather than waiting that long again!!

Message 16 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

bump

 

Message 17 of 21
Skywalker
NETGEAR Expert

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

@bobba84, your logs show that the USB host controller is reporting that the device timed out, and it's forced to reset it.  The possibilities I've gathered from various corners of the internet suggest that the most likely causes are (a) a bad USB cable, or (b) buggy UPS firmware.

Message 18 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

I have changed the cable, and others I know have the same UPS on the same NAS with no problem...

 

Message 19 of 21
StephenB
Guru

Re: 6.8.1-T106 (Beta 1) - UPS error message fix


@bobba84 wrote:

I have changed the cable, and others I know have the same UPS on the same NAS with no problem...

 


It could be an issue with your specific UPS.

 

What model is it?  Have you tried connecting the UPS to a PC, and see if you have any issues there?

Message 20 of 21
bobba84
Luminary

Re: 6.8.1-T106 (Beta 1) - UPS error message fix

It's an Eaton 5S. On Windows 10 it works fine.

 

Message 21 of 21
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