Hi, I have two problems. I have a Netgear ready nas 312 that has been updated to the latest firmware 6. something . I have upgraded my ready nas account to the new my netgear account to access it via the cloud but when I try and see it I can see the server bit none of the shares??? I also noticed that there is no hand symbol next to the server on the gui?
Also I want to add a new remote user to the box and I am not sure how to do this. I have local access to the box and when I try and access the cloud user it says to register them using the ready cloud page. I have tried this and the user doesn't see any email invite. I only want the new user to access one folder how do I go about this? Thanks in advance
Since you upgraded the NAS FW, the settings under Cloud tab in the admin page should now show different. What exactly do you see under Cloud > ReadyCloud's "signed in as"? Is this the same account that you upgraded to MyNetgear account? This should now be using your MyNetgear account which is in an email format. If it doesn't try rebooting the NAS.
In case you get the same problem, if you currently have other ReadyCloud users added to the NAS, they and the main ReadyCloud must have home share, please back up the files of their home shares. Then turn OFF then turn ON the ReadyCloud. The upgraded ReadyCloud should show up in the "signed in as..".
By the way, what was the firmware version prior to the upgrade? What is the current firmware version?
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The ReadyCloud portal is just to access the NAS remotely. It gives you an option though to access the NAS admin page, that is under Manage. Clicking Admin Page will take you to the admin page of the NAS. To locally access the admin page without using ReadyCloud portal, key in http://<ip address of the NAS>/admin.
The ready nas is running version 6.6.0 firmware and has been rebooted several times. I have logged into the ready cloud and am still not seeing the option to add a readycloud user to the folder I want to share. I have users acessing the nas already via the cloud solution.
I have a number of users added to it who are using readycloud. I have upgraded my account to the new my netgear and I can see the nas. However when u cluck on it no shares?
Please access the NAS volume via SMB with with admin login then get to Home share, this should show you all each user's home share that you should be able to back up.
Re-registering from the admin page is at Cloud > ReadyCloud. You just need to click Leave then it will remove the main ReadyCloud (MyNetgear) account and when you register it will prompt you to login the account. However, leaving will also delete all invited users and their home shares which is the reason why I suggested to back up the data of each home share.
Can you PM me the screenshot of what you see under Accounts > Cloud Users and Cloud > ReadyCloud first?
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