NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Can't download "public" files from ReadyCloud
Since 6.5.1 update, when my clients try to download files in my shared folders (via URL created by "Create Web Link" button), it will only upload somes bytes then says that the download is complete.....
6.6.0 Also solved my issue.
Thanks.
Weel, I cannot be sure, but it is possible the the problem is the communication between the NAS and the RC server.
I mean, I can download from the NAS if I connect to it through the admin interface even if I am on an external network and I browse the shares from the OS interface.
Probably, the NAS is smart enough to detect if the request through RC is coming from the same network, then the link in established directly bypassing the RC server, or from outside the network, and then it tries to route the request through the RC server.
Probably at some point the server request is unproperly handled by the NAS (or the other way around). I am pretty sure that it was working when a few months ago because I sent some web link to other people to share a couple of files and they had been downloaded, and I applied the latest update only one month ago.
---if it can be of any help, I have just tried to generate the web link with email notification.
I have tried to download a file from RC website and I get the usual xml file:
<?xml version="1.0" encoding="utf-8"?>
<request moniker="/root/devices" method="upload" code="1">
<body type="download">
<guid>261672e7-c6bc-4d88-9bf5-df584237e03b</guid>
<value><![CDATA[/data/Gianpaolo/cartellone/cartellone.jpg]]></value>
</body>
</request>
When I open the weblink I get to a page saying "download cartellone.jpg", and the file I obtain is the same xml file with a different guid code:
<?xml version="1.0" encoding="utf-8"?>
<request moniker="/root/devices" method="upload" code="1">
<body type="download">
<guid>9ffc4d09-a54a-443a-a916-7ef891cbef1b</guid>
<value><![CDATA[/data/Gianpaolo/cartellone/cartellone.jpg]]></value>
</body>
</request>
and I also receive the email saying that somebody has accessed to the file and downloaded it.
It may be also interesting noting that the preview of the file (a jpg) is working on the RC website.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
