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Forum Discussion
mrvincent
Jun 24, 2016Aspirant
Can't download "public" files from ReadyCloud
Since 6.5.1 update, when my clients try to download files in my shared folders (via URL created by "Create Web Link" button), it will only upload somes bytes then says that the download is complete.....
- Oct 12, 2016
6.6.0 Also solved my issue.
Thanks.
IanW
Aug 17, 2016Tutor
Hi there - same issue for me. When downloading a file through ReadyCloud on Safari browser, it only downloads about 200-300kb. The file looks OK (in terms of icon etc), but will not open. We too have 'upgraded' to the latest ReadyNAS update. This is going to cause me huge problems, as I'm away from the office, and need to access files! Do we have any solutions on this? As I'm away, with very limited web access, I don't want to downgrade the system.
DBO
Aug 24, 2016Tutor
I'm having the exact same issue. RC works fine when on the same network, but can't download anything other than those stupid 1k XML fragments when I'm accessing it from a WAN. Hugely frustrating - need access to files for work and can no longer get them downloaded. I'm on a NAS312 with 6.5.1 firmware. I've tried Chrome, FF, IE, Edge, Android etc. .. all of them are getting the same result.
Something is obviously majorly broken in this firmware. NETGEAR, please support your small business community here - investigate and fix ASAP.
- mrvincentAug 25, 2016Aspirant
Just downgrade the firmware to previous version... 6.5.0...will work
Seriously, this is a joke... I guess NETGEAR really don't care about our end user experience... That's a MAJOR defect of this upddate, I'm curious to know if this 6.5.1 works fine for somebody.... WTF!!!!!!!!!!!!!!!!!!! NEEDS 6.5.2 RIGHTT NOOWWW !
- mdgm-ntgrAug 29, 2016NETGEAR Employee Retired
If you still have this issue please send in an example 1KB file that you get. Send it in with your logs (see the Sending Logs link in my sig)
- DBOAug 29, 2016Tutor
Thanks for that. Downgrade to 6.5.0 saved my bacon. Crazy! This is the 2nd major critical failure we've endured due to fimware errors (other one was that major stuff-up with the virus scanner bringing the system to a crawl). Obviously the firmware testing needs to get a whole lot better Netgear or you'll loose a bunch of small business customers. I think I'll be sticking with 6.5.0 from now-on until the whole NAS gets replaced with something better.
- mdgm-ntgrAug 30, 2016NETGEAR Employee Retired
We do need more information to confirm what the problem is if you still have a problem.
If you still have this issue please send in an example 1KB file that you get. Send it in with your logs (see the Sending Logs link in my sig)
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