Forum Discussion

Aspirant

Jun 24, 2016

Solved

Can't download "public" files from ReadyCloud

Since 6.5.1 update, when my clients try to download files in my shared folders (via URL created by "Create Web Link" button), it will only upload somes bytes then says that the download is complete.....

Desktop client

ReadyCLOUD Portal

mrvincent
Oct 12, 2016
6.6.0 Also solved my issue.

Thanks.

DBO

Tutor

Aug 29, 2016

Thanks for that. Downgrade to 6.5.0 saved my bacon. Crazy! This is the 2nd major critical failure we've endured due to fimware errors (other one was that major stuff-up with the virus scanner bringing the system to a crawl). Obviously the firmware testing needs to get a whole lot better Netgear or you'll loose a bunch of small business customers. I think I'll be sticking with 6.5.0 from now-on until the whole NAS gets replaced with something better.

mdgm-ntgr

NETGEAR Employee Retired

Aug 30, 2016

We do need more information to confirm what the problem is if you still have a problem.

If you still have this issue please send in an example 1KB file that you get. Send it in with your logs (see the Sending Logs link in my sig)

gpaolo
Luminary
Aug 30, 2016
Hi,
I have just sent you an email with five examples of the 1kb file.I can only send you the files right now because I cannot login to the NAS from here and I have no access to the logs, I will do it later if necessary (but I cannot recall any indication of the download attemps or any error in the logs previously).
Something has changed: now I can download images files (jpg and fit), but it seems that anything else is generating only the 1kb file.

Regards,
Gian Paolo
- mdgm-ntgr
  NETGEAR Employee Retired
  Aug 30, 2016
  I hear from my colleagues that there is an issue downloading files with special characters in the filename that will be fixed in the next firmware release. Do all the problem files have special characters in the filename?
  - gpaolo
    Luminary
    Aug 30, 2016
    No, in the files I have sent to the email address there is just one with a special character, all the others have normal names.