Forum Discussion

mrvincent's avatar
mrvincent
Aspirant
Jun 24, 2016
Solved

Can't download "public" files from ReadyCloud

Since 6.5.1 update, when my clients try to download files in my shared folders (via URL created by "Create Web Link" button), it will only upload somes bytes then says that the download is complete.....
Desktop client
ReadyCLOUD Portal
  • mrvincent's avatar
    mrvincent
    Oct 12, 2016

    6.6.0 Also solved my issue.

     

    Thanks.

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Aug 30, 2016

I can see underscores in most of the filenames.

gpaolo's avatar
gpaolo
Luminary
Aug 30, 2016

Oh... I never considered the underscore as a special character.

Anyway, I am getting the 1k xml file also when there is no underscore, see for example the "ncdrill.log" file.

 

I have just tried to download four jpg with different names and I have noticed another strange thing.

From one location on one share (directory /foto/) I get the 1k file, while from another directory on the same share (/telescopio/) I get the correct file.

It is independent from the presence of the undescore. The file received as 1k xml are

DSC00682.JPG

IMG_0034.jpg

 

and the files received properly are:

CCD Image 53.jpg

Haic434-2_285W.02940.jpg

 

I don't think it is a problem of path either, the directory name is shorter when the download is not working.

  • gpaolo's avatar
    gpaolo
    Luminary
    Aug 30, 2016

    Hi again, I have just checked the logs on the ReadyNas and there are no entry related to readycloud or anything else, except the daily backup and snapshot update.

NETGEAR Academy

ProSupport for Business