Orbi WiFi 7 RBE973
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Desktop App Stopped Connecting

Kberna1376
Apprentice

Desktop App Stopped Connecting

Mt desktop app shows the servers online, but not connected.  Just happened this morning.  Tried re-downloading and re-installing, but no joy.  Also, the app itself seems to have changed.  The title bar across the top of the app- says "PRJNAME" and the format of other items is different.  How can I fix this?

Message 1 of 3
JennC
NETGEAR Employee Retired

Re: Desktop App Stopped Connecting

Hello Kberna1376,

 

Have you checked if you can get to the NAS when you log in to ReadyCloud portal? What is the version of ReadyCloud desktop client and the firmware version of the ReadyNAS?

 

Regards,

Message 2 of 3
JennC
NETGEAR Employee Retired

Re: Desktop App Stopped Connecting

Hello Kberna1376,

 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Message 3 of 3
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