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Desktop App changed - PRJNAME

ChristianST
Aspirant

Desktop App changed - PRJNAME

Hello, 

 

after working fine for several month my desktop app on my win 10 pc changed to this: 

PRJNAME.jpg

 

The Login informaion is not saved anymore, so you have to login manually. 

The App is connecting to my NAS - but showing it's "online-Disconnected"

PRJNAME II.jpg

I have checked and reinstalled Java as suggested in a different discussion and I hava de - and reinstalled the desktop app several times. 

Connecting via Web Page is working fine; on a different computer there is no problem connecting to my NAS.

Any ideas? 

Thanks 

Christian 



Message 1 of 5
JennC
NETGEAR Employee Retired

Re: Desktop App changed - PRJNAME

Hello ChristianST,

 

What's the desktop app version? Have you trued uninstalling it completely and download the latest or of you already have a copy of the latest, redownload it then reinstall?

 

Regards,

Message 2 of 5
ChristianST
Aspirant

Re: Desktop App changed - PRJNAME

Helle JennC, 

I have downloaded the Version 1.15.1292.517 from http://readycloud.netgear.com/client, so I hope it's the latetst. 

I tried both: Uninstalling and installing by the web installer and manually uninstall and reinstall.

Same result 😕 

Regards 

Christian 

Message 3 of 5
JennC
NETGEAR Employee Retired

Re: Desktop App changed - PRJNAME

Hello ChristianST,

 

What's your Java version?

 

It must have something with the component on the computer that the ReadyCloud app is needed.

 

Regards,

Message 4 of 5
ChristianST
Aspirant

Re: Desktop App changed - PRJNAME

Hello JennC, 

 

it's 

 

Version 8 Update 131 (Build 1.8.0_131-b11)

Regards 

Christian 

Message 5 of 5
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