Last week my NAS 102 did not respond. I local PC-guy looked at the problem and told me to buy a used NAS102 as the drives looked healthy. So I bought a used NAS102 on eBay. The new one connects but but say no folder on my PC. The old one indicate the drives but "Act" and Power LED was flashing. The new one indicate the drives some second but "Act" and Power LED got steady light. PC, Netgear router and NAS 102 are connected in a local network. The Genie app on my PC screen can see the new NAS but could not the old one. Some progress with the new but did not solve my problem. How do I get acess to my files?
Last week my NAS 102 did not respond. I local PC-guy looked at the problem and told me to buy a used NAS102 as the drives looked healthy. So I bought a used NAS102 on eBay. The new one connects but but say no folder on my PC.
Can you access the NAS admin web ui? Browse to https://nas-ip-address/admin (using the real IP address instead of the nas-ip-address placeholder)
You can find the NAS IP address in your router's attached device list.
It is unfortunate that you jumped to the conclusion that the enclosure was bad because somebody told you "the drives looked healthy". The typical problem here is with the contents of the drives (specifically the OS partition), not a hardware failure of either the drives or the chassis.
Continue with what @StephenB is advising. But also re-connect your old NAS to your network without drives and see if RAIDar recognizes it. If it does, and you have a spare SATA drive (containing nothing you care about and definitely not one of your drives that were in the NAS before), see if you can create a new volume on it. This will help determine if the chassis really is bad (which may have also caused an issue with the drive contents), or if there is something else wrong.
The old NAS did not respond to https://nas-ip-address. The new one did. I got a safety warning. I bypassed the warning and typed the usual password. Got into netgear and netgear answers "can't acess the drives" . That was happened yesterday also, but first I was advised to update from V6.10.5 to V6.10.10. Powered off and swapped the drives. Powered on again but no better result. I stopped on this step and did not push "next". I will not risk the old drives maybe to be reformated. I have no empty spare drive. Can I go further or is it better to use R-linux I have read about in this community. I have a SUB connected hard drive I use to back up my NAS. But the latast is since 2020! Can this device be used as SATA adaptor for one of the NAS-drives and get the files using R-linux. Regards Lars-Goeran
Can I go further or is it better to use R-linux I have read about in this community.
R-linux won't work with an RN102. You could use something like ReclaiMe (which supports both linux software RAID and BTRFS). While that is not free, you can download it for free and see if it can find your files.
One thing that would also be useful is to run the vendor diags on the drives. Seatools for Seagate, Dashboard for Western Digital. That would require connecting the disks to a Windows PC (either with SATA or a USB dock/enclosure).
Note that I did not ask you to swap the drives back to the original unit, and doing so was not a good idea if the chassis really is bad. I asked you to connect the old NAS with no drives installed and see if RAIDar recognizes it.
This is the answer in swedish. ReadyNAS detects no discs.
. Confirm that discs are installed. . If discs are installed, swap the discs.
There are two main possibilities here:
both disks have failed
the sata backplane in the NAS isn't working (either a bad chassis or a power issue).
One path is to test the disks in a Windows PC using vendor tools (Seatools for Seagate, Western Digital for Dashboard). You can connect the disks either with SATA or a USB adapter/dock. Windows won't mount the disks, but the vendor tools should be able to find them.
If they can't, then you are likely dealing with a double disk failure.
If they can, then I recommend doing the full long diagnostic test on each of them.
Another path is to try a factory default with a spare disk (not in the array). If that works, it will be reformatted, so make sure there is nothing on it you care about.
If that succeeds, then you are dealing with bad disks.
If it fails, then likely it is a bad chassis/power issue.
This is the answer in swedish. ReadyNAS detects no discs.
. Confirm that discs are installed. . If discs are installed, swap the discs.
This is with the new NAS and drives installed, or the old NAS with none installed? You need to be more specific as to what step resulted in what results since @StephenB is asking you to perform steps with the new NAS and drives and I'm asking you to do them with the old NAS and no drives.
I have connected an external drive of make Lacie to one of the SUB connectors on my computer. Opened up Lacie and moved over LACIE's drive plugs to one of the drives from NAS. I can hear it is spinning. Then, which one of the softwares from "Seatools for Seagate" should I use check the health of the drive from NAS.
Lacies own drive could read free space used space. Looked OK, but SeaTools also answered "Test Failed". I have used this Lacie drive earlier today.
Not sure what happens if you use Seatools on a Lacie drive.
That said, it is possible that the test would fail and still you could use the drive. For instance, if there was a lot of failed sectors on one part of the drive, the test might immediately fail. But in actual use, as long as you didn't access those sectors you wouldn't know anything was wrong.
But it is also possible that something in the enclosure circuitry isn't working with Seatools.
I just started to read the hardware manual and did go through the LEDs description , page 19, and the other pages and made notes.
Then started up the new NAS and observed its behavier. It was as expected due to the problem. Disc LEDs stopped in position OFF, meaning all discs are idle.
Whas thinking to booth the old NAS to a testing mode as discribed in the manual.
Then started up the old NAS and to my surprice it started up normally as I could see on the LEDs. Can this be thru? I must look at my PC. Yes it was thru. My lucky day.
Now I must back up my files from NAS the first thing.
Thank you for your assistance and pushing up my knowledge about NAS devices. I might come back to report how NAS behavs after shutting down and powering up again. Also get a new router and a NAS because my Netgear devices is obviusly living on overtime.
The old NAS is still up and running. I got to the admin. page. The page says:
Status is fault free. V6.10.5. Disk 1 had gone from recync. to on line when I powered up yesterday. Jun 13 and jun 29 there had been a yellow warning about volume data is degraded. Powered off and repowerd again a number of times, both from admin page and on the button. Still running good.
The new NAS behave as before. Couldn't find the discs.
The old NAS is still up and running. I got to the admin. page. The page says:
Status is fault free. V6.10.5. Disk 1 had gone from recync. to on line when I powered up yesterday. Jun 13 and jun 29 there had been a yellow warning about volume data is degraded. Powered off and repowerd again a number of times, both from admin page and on the button. Still running good.
I suggest looking in the logs for disk errors (which might help you understand why it needed to resync).
Sorry, no disc error in the log, just the one I said before, There is a lot of green snap shots in the log inspite I don,t want snap shots. What I don't understand is why I must use "Brave" as browser. Edge and Google gives me web sites. (Brave blocks advertising). I also noticed that NETGEARgenie informas that NAS is using Windows 7
There is a lot of green snap shots in the log inspite I don,t want snap shots.
Are snapshots turned off in all the share settings?
There is one situation where the NAS will create a temporary snapshot, but those are just temporary. That is when the NAS runs a backup job using a NAS share as the source.
